-15
NPS
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Mariner Wealth Advisors
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About Mariner Wealth Advisors' Brand
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Mariner Wealth Advisors NPS
Mariner Wealth Advisors's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Mariner Wealth Advisors's customers would recommend using the product based on a scale of -100 to 100.
Mariner Wealth Advisors Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Mariner Wealth Advisors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -25 | Nov 2022 | -25 |
Jan 2023 0 | Jan 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -15 | Feb 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mariner Wealth Advisors Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Mariner Wealth Advisors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mariner Wealth Advisors Product Quality
3.7/5
Mariner Wealth Advisors has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mariner Wealth Advisors' overall Product Quality score rated by its users and customers.
Mariner Wealth Advisors Product Information
Mariner Wealth Advisors’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Mariner Wealth Advisors Pricing
Mariner Wealth Advisors ROI & Value For Money
3.4/5
Mariner Wealth Advisors has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Mariner Wealth Advisors Customer Satisfaction (CSAT)
Mariner Wealth Advisors Customer Satisfaction (CSAT) Score
58 / 100
Mariner Wealth Advisors has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mariner Wealth Advisors Customer Service
3.4/5
Mariner Wealth Advisors has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Mariner Wealth Advisors's Customer Service
Website
http://www.marinerwealthadvisors.com/
Mariner Wealth Advisors as an Employer
4.2/5
Mariner Wealth Advisors has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
CEO of Mariner Wealth Advisors
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mariner Wealth Advisors scored a -15 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Mariner Wealth Advisors would recommend the brand to a friend. ENPS measures how likely Mariner Wealth Advisors employees would recommend working at Mariner Wealth Advisors to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 31% | Promoters |
|---|---|
| 50% | Passive |
| 19% | Detractors |
