-70
NPS
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Marinette Marine
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About Marinette Marine's Brand
Marinette Marine Corporation was founded in 1942 along the Menominee River in Marinette, Wisconsin to meet America's growing demand for
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Marinette Marine NPS
Marinette Marine's Net Promoter Score (NPS) is a -70 with 0% Promoters, 30% Passives, and 70% Detractors. Net Promoter Score tracks whether Marinette Marine's customers would recommend using the product based on a scale of -100 to 100.
Marinette Marine Overall NPS
| 0% | Promoters |
|---|---|
| 30% | Passives |
| 70% | Detractors |
Marinette Marine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Mar 2021 -50 | Mar 2021 | -50 |
May 2021 -33 | May 2021 | -33 |
May 2022 -50 | May 2022 | -50 |
Jul 2023 -60 | Jul 2023 | -60 |
Nov 2023 -57 | Nov 2023 | -57 |
Mar 2024 -62 | Mar 2024 | -62 |
May 2024 -66 | May 2024 | -66 |
Jun 2025 -70 | Jun 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marinette Marine Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Marinette Marine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marinette Marine Product Quality
3.3/5
Marinette Marine has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Marinette Marine's overall Product Quality score rated by its users and customers.
Marinette Marine Product Information
Marinette Marine’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://marinettemarine.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Manufacturing
Construction
Marinette Marine Pricing
Marinette Marine ROI & Value For Money
3.4/5
Marinette Marine has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Marinette Marine's overall ROI score rated by its users and customers.
Marinette Marine Customer Satisfaction (CSAT)
Marinette Marine Customer Satisfaction (CSAT) Score
40 / 100
Marinette Marine has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marinette Marine Customer Service
3.3/5
Marinette Marine has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Marinette Marine's Customer Service
Address
1600 Ely Street, Marinette, WI
Website
http://marinettemarine.com
Phone Number
(715) 735-9341
Marinette Marine as an Employer
3.2/5
Marinette Marine has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Marinette Marine scored a -70 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Marinette Marine would recommend the brand to a friend. ENPS measures how likely Marinette Marine employees would recommend working at Marinette Marine to a friend.
Net Promoter Score
-70
NPS Score
| 0% | Promoters |
|---|---|
| 30% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
