19
NPS
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Maritz
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About Maritz's Brand
Maritz is a leader in designing and delivering solutions that help people and businesses be and perform their best.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Maritz NPS
Maritz's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Maritz's customers would recommend using the product based on a scale of -100 to 100.
Maritz Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
Maritz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 63 | Apr 2022 | 63 |
Aug 2022 55 | Aug 2022 | 55 |
Sep 2022 58 | Sep 2022 | 58 |
Jun 2023 46 | Jun 2023 | 46 |
Aug 2023 36 | Aug 2023 | 36 |
Nov 2023 27 | Nov 2023 | 27 |
Dec 2023 19 | Dec 2023 | 19 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 17 | Jul 2024 | 17 |
Dec 2024 20 | Dec 2024 | 20 |
Oct 2025 15 | Oct 2025 | 15 |
Dec 2025 19 | Dec 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maritz NPS by Gender
Maritz's NPS was rated 50 by Female customers on Comparably.
Female
50
Maritz's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Maritz's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Maritz Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Maritz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Maritz Customer Loyalty Score by Gender
Maritz's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Maritz Product Quality
3.8/5
Maritz has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Maritz Product Information
Maritz’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.maritz.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Hardware and Devices
Quick Insights into Maritz Product Quality
Maritz's Product Quality score was rated highest by Female customers.
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Ranked Maritz Product Quality the Highest
Maritz Product Quality Score by Gender
Maritz's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Maritz.
Female
3.9/5
Male
N/A
Maritz Pricing
Maritz ROI & Value For Money
3.7/5
Maritz has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Maritz ROI
Maritz's ROI score was rated highest by Female customers.
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Ranked Maritz ROI the Highest
Maritz ROI Score by Gender
Maritz's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
Maritz Customer Satisfaction (CSAT)
Maritz Customer Satisfaction (CSAT) Score
67 / 100
Maritz has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maritz Customer Service
3.9/5
Maritz has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Maritz's Customer Service
Website
http://www.maritz.com
Quick Insights into Maritz Customer Service
Maritz's Customer Service score was rated highest by Female customers.
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Ranked Maritz Customer Service the Highest
Maritz Customer Service Score by Gender
Maritz's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Maritz.
Female
4.5/5
Male
N/A
Maritz as an Employer
2.9/5
Maritz has a 2.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Maritz scored a 19 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Maritz would recommend the brand to a friend. ENPS measures how likely Maritz employees would recommend working at Maritz to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 30% | Promoters |
|---|---|
| 22% | Passive |
| 48% | Detractors |
