-28
NPS
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Mark43
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About Mark43 Brand
Mark43 develops law enforcement software that allows police to collect, manage, analyze and share information.
Brand at a Glance
39%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.3/5
Customer Service
Mark43 NPS
Mark43's Net Promoter Score (NPS) is a -28 with 36% Promoters, 0% Passives, and 64% Detractors. Net Promoter Score tracks whether Mark43's customers would recommend using the product based on a scale of -100 to 100.
Mark43 Overall NPS
| 36% | Promoters |
|---|---|
| 0% | Passives |
| 64% | Detractors |
Mark43 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
May 2023 0 | May 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Sep 2024 -25 | Sep 2024 | -25 |
Jan 2025 -33 | Jan 2025 | -33 |
Feb 2025 -27 | Feb 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mark43 Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Mark43 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mark43 Product Quality
2.1/5
Mark43 has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Mark43 overall Product Quality score rated by its users and customers.
Mark43 Product Information
Mark43 serves markets in the United States. Mark43 supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Mark43’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://mark43.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Government & Legal
SaaS
Languages Supported
English
Product Type
Law Enforcement Software
Investigation Management Software
Mark43 Pricing
Mark43 ROI & Value For Money
2.1/5
Mark43 has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Mark43 overall ROI score rated by its users and customers.
Mark43 Pricing Plans
Mark43 has a pricing structure that accommodates small and medium businesses.
Who Uses Mark43?
Small Businesses
Medium Businesses
Mark43 Customer Satisfaction (CSAT)
Mark43 Customer Satisfaction (CSAT) Score
22 / 100
Mark43 has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mark43 Customer Service
2.3/5
Mark43 has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mark43 overall Customer Service score rated by its users and customers.
About Mark43's Customer Service
Address
28 E 28th St, New York City, NY 10016
Website
http://mark43.com
Mark43 as an Employer
4.1/5
Mark43 has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mark43 scored a -28 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Mark43 would recommend the brand to a friend. ENPS measures how likely Mark43 employees would recommend working at Mark43 to a friend.
Net Promoter Score
-28
NPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
