60
NPS
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Marken
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About Marken's Brand
Provider of logistics support services to the pharmaceutical, biotechnology and clinical research industries. The company provides export of trial medication, vaccines and clinical trial material, cold-chain management, protocol support and regulatory advice, investigator liaison, cold-chain management and biological sample movement services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Marken NPS
Marken's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Marken's customers would recommend using the product based on a scale of -100 to 100.
Marken Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Marken NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 33 | Mar 2024 | 33 |
Aug 2024 50 | Aug 2024 | 50 |
Jun 2025 60 | Jun 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marken Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Marken users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marken Product Quality
5/5
Marken has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Marken Product Information
Marken’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.marken.com
- Company Size
- 501-1,000 Employees
Marken Pricing
Marken ROI & Value For Money
4.7/5
Marken has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Marken Customer Satisfaction (CSAT)
Marken Customer Satisfaction (CSAT) Score
67 / 100
Marken has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marken Customer Service
4.7/5
Marken has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Marken's Customer Service
Address
Unit 3, Hogarth Business Park, London, W4 2TX Bahamas
Website
www.marken.com
Marken as an Employer
Consumer vs. Employees
Marken scored a 60 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Marken would recommend the brand to a friend. ENPS measures how likely Marken employees would recommend working at Marken to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 8% | Promoters |
|---|---|
| 17% | Passive |
| 75% | Detractors |
