85
NPS
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BigMarker
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About BigMarker's Brand
Marker is an Israel-based venture capital and growth equity firm that provides investment to high-growth companies.
Brand at a Glance
10%
Customer Loyalty
4.7/5
Product Quality
4.7/5
Pricing
4.2/5
Customer Service
BigMarker NPS
BigMarker's Net Promoter Score (NPS) is a 85 with 89% Promoters, 7% Passives, and 4% Detractors. Net Promoter Score tracks whether BigMarker's customers would recommend using the product based on a scale of -100 to 100.
BigMarker Overall NPS
| 89% | Promoters |
|---|---|
| 7% | Passives |
| 4% | Detractors |
BigMarker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 88 | Aug 2020 | 88 |
Jun 2022 84 | Jun 2022 | 84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BigMarker Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of BigMarker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BigMarker Product Quality
4.7/5
BigMarker has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BigMarker's overall Product Quality score rated by its users and customers.
BigMarker Product Information
BigMarker serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. BigMarker supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
BigMarker’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Website
- https://www.bigmarker.com/
- Company Size
- 1-10 Employees
Industry
Tech
FinTech
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Marketing Automation Software
Content Marketing Software
Online Meetings Software
Web Conferencing Software
Video Conferencing Software
Webinars Software
Landing Page Software
BigMarker Pricing
BigMarker ROI & Value For Money
4.7/5
BigMarker has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BigMarker's overall ROI score rated by its users and customers.
BigMarker Pricing Plans
BigMarker has a pricing structure that accommodates small, medium, and large businesses. Starting from $79/month, BigMarker uses a subscription model and offers the following: Check out all plans and pricing at www.bigmarker.com/pricing and We also provide white-label solutions and custom branding of our webinar room. Contact [email protected] for details..
Who Uses BigMarker?
Small Businesses
Medium Businesses
Large Enterprises
BigMarker Customer Satisfaction (CSAT)
BigMarker Customer Satisfaction (CSAT) Score
100 / 100
BigMarker has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BigMarker Customer Service
4.2/5
BigMarker has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BigMarker's overall Customer Service score rated by its users and customers.
About BigMarker's Customer Service
Address
New York City, NY 10022
Website
https://www.bigmarker.com/
BigMarker as an Employer
3.8/5
BigMarker has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BigMarker scored a 85 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of BigMarker would recommend the brand to a friend. ENPS measures how likely BigMarker employees would recommend working at BigMarker to a friend.
Net Promoter Score
85
NPS Score
| 89% | Promoters |
|---|---|
| 7% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
