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NPS
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Market America
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About Market America's Brand
Market America is a product brokerage and Internet marketing company that specializes in One-to-One-Marketing.
Brand at a Glance
64%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Market America NPS
Market America's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Market America's customers would recommend using the product based on a scale of -100 to 100.
Market America Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Market America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
May 2020 0 | May 2020 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Jun 2022 33 | Jun 2022 | 33 |
Nov 2022 15 | Nov 2022 | 15 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -11 | Jan 2023 | -11 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -9 | Oct 2023 | -9 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Market America NPS by Gender
Market America's NPS was rated 34 by Female customers on Comparably.
Female
34
Market America's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Market America's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Market America NPS by Ethnicity
Market America's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Market America Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Market America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Market America Customer Loyalty Score by Gender
Market America's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Market America Customer Loyalty Score by Ethnicity
Market America's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Market America.
40
out of 100
Caucasian
Market America Product Quality
3.6/5
Market America has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Market America Product Information
Market America’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.marketamerica.com
- Company Size
- 5,001-10,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into Market America Product Quality
Market America's Product Quality score was rated highest by Female customers.
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Ranked Market America Product Quality the Highest
Market America Product Quality Score by Gender
Market America's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Market America.
Female
4.1/5
Male
N/A
Market America Product Quality Score by Ethnicity
Market America's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Market America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Market America Pricing
Market America ROI & Value For Money
3.4/5
Market America has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Market America ROI
Market America's ROI score was rated highest by Female customers.
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Ranked Market America ROI the Highest
Market America ROI Score by Gender
Market America's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Market America ROI Score by Ethnicity
Market America's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Market America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Market America Customer Satisfaction (CSAT)
Market America Customer Satisfaction (CSAT) Score
51 / 100
Market America has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Market America Customer Satisfaction
Market America's Customer Satisfaction score was rated highest by Female customers.
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Ranked Market America Customer Satisfaction the Highest
Market America Customer Satisfaction Score by Gender
Market America's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Market America.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Market America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Market America's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Market America.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Market America Customer Service
3.3/5
Market America has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Market America's Customer Service
Address
1302 Pleasant Ridge Road, Greensboro, NC
Website
http://www.marketamerica.com
Phone Number
1231231234
Quick Insights into Market America Customer Service
Market America's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Market America's Customer Service score.
Ranked Market America Customer Service the Highest
Market America Customer Service Score by Gender
Market America's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Market America.
Female
4.1/5
Male
N/A
Market America Customer Service Score by Ethnicity
Market America's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Market America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Market America as an Employer
3.3/5
Market America has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Market America scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Market America would recommend the brand to a friend. ENPS measures how likely Market America employees would recommend working at Market America to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
