-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Market Force Information
Marketing or Exec? Claim Your Free Account
About Market Force Information's Brand
Market Force Information provides consumer experience data and insights gathered by 'Mystery Shoppers' for multi-location businesses.
Brand at a Glance
10%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Market Force Information NPS
Market Force Information's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Market Force Information's customers would recommend using the product based on a scale of -100 to 100.
Market Force Information Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Market Force Information NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Market Force Information Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Market Force Information users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Market Force Information Product Quality
2/5
Market Force Information has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Market Force Information's overall Product Quality score rated by its users and customers.
Market Force Information Product Information
Market Force Information’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.marketforce.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Business Services
Small Business Services
Market Force Information Pricing
Market Force Information ROI & Value For Money
2.2/5
Market Force Information has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Market Force Information's overall ROI score rated by its users and customers.
Market Force Information Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Market Force Information Customer Service
2.2/5
Market Force Information has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Market Force Information's overall Customer Service score rated by its users and customers.
About Market Force Information's Customer Service
Address
248 Centennial Pkwy, Ste 150, Louisville, CO
Website
http://www.marketforce.com
Phone Number
303-402-6920
Market Force Information as an Employer
4.6/5
Market Force Information has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Market Force Information scored a -100 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Market Force Information would recommend the brand to a friend. ENPS measures how likely Market Force Information employees would recommend working at Market Force Information to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
