-100
NPS
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Brand Page
MarketCast
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About MarketCast's Brand
A leading provider of marketing research services for the global entertainment industry.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4.5/5
Pricing
1.5/5
Customer Service
MarketCast CMO
MarketCast NPS
MarketCast's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MarketCast's customers would recommend using the product based on a scale of -100 to 100.
MarketCast Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MarketCast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarketCast Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MarketCast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MarketCast Product Quality
1.5/5
MarketCast has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MarketCast's overall Product Quality score rated by its users and customers.
MarketCast Product Information
MarketCast’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mcast.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
MarketCast Pricing
MarketCast ROI & Value For Money
4.5/5
MarketCast has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MarketCast's overall ROI score rated by its users and customers.
MarketCast Customer Service
1.5/5
MarketCast has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MarketCast's overall Customer Service score rated by its users and customers.
About MarketCast's Customer Service
Address
Los Angeles, CA
Website
http://www.mcast.com/
Phone Number
323-617-9100
MarketCast as an Employer
2.5/5
MarketCast has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MarketCast scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of MarketCast would recommend the brand to a friend. ENPS measures how likely MarketCast employees would recommend working at MarketCast to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
