-100
NPS
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Marketsmith
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About Marketsmith's Brand
Multi-Channel Direct-to-Consumer
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Marketsmith NPS
Marketsmith's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Marketsmith's customers would recommend using the product based on a scale of -100 to 100.
Marketsmith Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Marketsmith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marketsmith Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Marketsmith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marketsmith Product Quality
5/5
Marketsmith has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marketsmith's overall Product Quality score rated by its users and customers.
Marketsmith Product Information
Marketsmith’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Productivity
SaaS
Small Business Services
Marketsmith Pricing
Marketsmith ROI & Value For Money
4.5/5
Marketsmith has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marketsmith's overall ROI score rated by its users and customers.
Marketsmith Customer Service
5/5
Marketsmith has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marketsmith's overall Customer Service score rated by its users and customers.
About Marketsmith's Customer Service
Address
14 Walsh Drive, Suite 200, Parsippany, NJ
Website
http://www.marketsmithinc.com
Phone Number
973-889-0006
Consumer vs. Employees
Marketsmith scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Marketsmith would recommend the brand to a friend. ENPS measures how likely Marketsmith employees would recommend working at Marketsmith to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
