6
NPS
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MarketStar
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About MarketStar's Brand
Our purpose is simple – we create growth. At MarketStar, we generate revenue growth for our clients through outsourced sales and customer success solutions powered by data-driven insights, powerful technology, and highly specialized support. Our teams have launched, sold, and supported products and services on behalf of some of the most innovative tech companies across the globe for more than 35 years. We employ over 1500 people across 60+ countries, with offices located in Ogden/Salt Lake City, Utah (Global Headquarters), Dublin, Ireland (European Headquarters), Bulgaria, Mexico, the Philippines, and Australia. We are proud of our award-winning culture and to be recognized as a top employer for women by Comparably and InHerSight. At MarketStar, you belong to something more and will also have the opportunity to make an impact on your community with the support of the MarketStar Foundation.
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
MarketStar NPS
MarketStar's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether MarketStar's customers would recommend using the product based on a scale of -100 to 100.
MarketStar Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
MarketStar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2022 -25 | Nov 2022 | -25 |
Dec 2022 -11 | Dec 2022 | -11 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 -8 | Oct 2023 | -8 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 6 | Apr 2024 | 6 |
Jun 2024 7 | Jun 2024 | 7 |
Oct 2024 0 | Oct 2024 | 0 |
Nov 2025 6 | Nov 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarketStar NPS by Gender
MarketStar's NPS was rated -25 by Male customers on Comparably.
Male
-25
MarketStar's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
MarketStar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MarketStar NPS by Ethnicity
MarketStar's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
MarketStar NPS by Age
MarketStar's NPS was rated 34 points by customers ages 31-35 on Comparably.
MarketStar Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of MarketStar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MarketStar Customer Loyalty Score by Gender
MarketStar's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MarketStar.
Male
100%
Yes
Female
N/A
Yes
MarketStar Customer Loyalty Score by Ethnicity
MarketStar's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MarketStar.
100
out of 100
Asian or Pacific Islander
MarketStar Customer Loyalty Score by Age
MarketStar's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MarketStar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
MarketStar Product Quality
3.6/5
MarketStar has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MarketStar's overall Product Quality score rated by its users and customers.
MarketStar Product Information
MarketStar’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.marketstar.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
Quick Insights into MarketStar Product Quality
MarketStar's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked MarketStar's Product Quality.
Ranked MarketStar Product Quality the Highest
MarketStar Product Quality Score by Gender
MarketStar's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MarketStar.
Male
2.5/5
Female
N/A
MarketStar Product Quality Score by Ethnicity
MarketStar's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MarketStar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
MarketStar Product Quality Score by Age
MarketStar's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MarketStar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
MarketStar Pricing
MarketStar ROI & Value For Money
3.5/5
MarketStar has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MarketStar's overall ROI score rated by its users and customers.
Quick Insights into MarketStar ROI
MarketStar's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked MarketStar's ROI score.
Ranked MarketStar ROI the Highest
MarketStar ROI Score by Gender
MarketStar's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MarketStar.
Male
2.5/5
Female
N/A
MarketStar ROI Score by Ethnicity
MarketStar's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MarketStar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
MarketStar ROI Score by Age
MarketStar's ROI score was rated 3.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MarketStar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
MarketStar Customer Satisfaction (CSAT)
MarketStar Customer Satisfaction (CSAT) Score
67 / 100
MarketStar has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
40%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MarketStar Customer Satisfaction
MarketStar's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked MarketStar's Customer Satisfaction.
Ranked MarketStar Customer Satisfaction the Highest
MarketStar Customer Satisfaction Score by Gender
MarketStar's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MarketStar.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
MarketStar Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
MarketStar's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MarketStar.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
MarketStar Customer Satisfaction Score by Age
MarketStar's Customer Satisfaction score was rated 66 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MarketStar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% |
MarketStar Customer Service
3.6/5
MarketStar has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MarketStar's overall Customer Service score rated by its users and customers.
About MarketStar's Customer Service
Address
2475 Washington Blvd, Ogden, UT 84401
Website
http://www.marketstar.com
Phone Number
(800) 877-8259
MarketStar's Social Links
Quick Insights into MarketStar Customer Service
MarketStar's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked MarketStar's Customer Service score.
Ranked MarketStar Customer Service the Highest
MarketStar Customer Service Score by Gender
MarketStar's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MarketStar.
Male
2.6/5
Female
N/A
MarketStar Customer Service Score by Ethnicity
MarketStar's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MarketStar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
MarketStar Customer Service Score by Age
MarketStar's Customer Service score was rated 3.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MarketStar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
MarketStar as an Employer
4.8/5
MarketStar has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MarketStar scored a 6 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of MarketStar would recommend the brand to a friend. ENPS measures how likely MarketStar employees would recommend working at MarketStar to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 74% | Promoters |
|---|---|
| 19% | Passive |
| 7% | Detractors |
