13
NPS
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Brand Page
Markit
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About Markit's Brand
Markit is a financial information services company helping businesses improve operational efficiency and meet regulatory requirements.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Markit NPS
Markit's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Markit's customers would recommend using the product based on a scale of -100 to 100.
Markit Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Markit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2020 50 | Jul 2020 | 50 |
Oct 2020 33 | Oct 2020 | 33 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 20 | Jan 2021 | 20 |
Feb 2021 34 | Feb 2021 | 34 |
Sep 2022 13 | Sep 2022 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Markit Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Markit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Markit Product Quality
3.9/5
Markit has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Markit's overall Product Quality score rated by its users and customers.
Markit Product Information
Markit’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://markit.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Markit Pricing
Markit ROI & Value For Money
4.2/5
Markit has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Markit Customer Service
4/5
Markit has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Markit's Customer Service
Address
25 Ropemaker Street, Ropemaker Place,
Website
http://markit.com
Phone Number
+44 20 7260 2000
Markit as an Employer
4.2/5
Markit has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Markit scored a 13 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Markit would recommend the brand to a friend. ENPS measures how likely Markit employees would recommend working at Markit to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 13% | Promoters |
|---|---|
| 54% | Passive |
| 33% | Detractors |
