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NPS
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Brand Page
Markit
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About Markit's Brand
Markit is a financial information services company helping businesses improve operational efficiency and meet regulatory requirements.
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Markit NPS
Markit's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Markit's customers would recommend using the product based on a scale of -100 to 100.
Markit Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Markit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2020 50 | Jul 2020 | 50 |
Oct 2020 33 | Oct 2020 | 33 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 20 | Jan 2021 | 20 |
Feb 2021 34 | Feb 2021 | 34 |
Sep 2022 13 | Sep 2022 | 13 |
Feb 2026 0 | Feb 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Markit Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Markit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Markit Product Quality
3.8/5
Markit has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Markit's overall Product Quality score rated by its users and customers.
Markit Product Information
Markit’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://markit.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Markit Pricing
Markit ROI & Value For Money
3.8/5
Markit has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Markit's overall ROI score rated by its users and customers.
Markit Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Markit Customer Service
3.6/5
Markit has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Markit's Customer Service
Address
25 Ropemaker Street, Ropemaker Place,
Website
http://markit.com
Phone Number
+44 20 7260 2000
Markit as an Employer
4.2/5
Markit has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Markit scored a -1 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Markit would recommend the brand to a friend. ENPS measures how likely Markit employees would recommend working at Markit to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 13% | Promoters |
|---|---|
| 54% | Passive |
| 33% | Detractors |
