-34
NPS
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Markley Group
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About Markley Group's Brand
New England's largest and longest operating multi-tenant, mission-critical telecommunications and data center facility.
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
3.2/5
Customer Service
Markley Group NPS
Markley Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Markley Group's customers would recommend using the product based on a scale of -100 to 100.
Markley Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Markley Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Dec 2025 -33 | Dec 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Markley Group Customer Reviews
Out of the 2 Markley Group customer reviews 1 was positive and 1 was constructive. Markley Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Markley Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Markley Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Markley Group Product Quality
2.6/5
Markley Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Markley Group's overall Product Quality score rated by its users and customers.
Markley Group Product Information
Markley Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.markleygroup.com/
- Company Size
- 201-500 Employees
Industry
Big Data
Business Services
Enterprise
Hardware and Devices
SaaS
Markley Group Pricing
Markley Group ROI & Value For Money
2.7/5
Markley Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Markley Group Customer Satisfaction (CSAT)
Markley Group Customer Satisfaction (CSAT) Score
33 / 100
Markley Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Markley Group Customer Service
3.2/5
Markley Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Markley Group's Customer Service
Address
1 Summer Street, 5th Floor, Boston, MA
Website
http://www.markleygroup.com/
Phone Number
(617) 451-6464
Markley Group as an Employer
2.5/5
Markley Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Markley Group scored a -34 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Markley Group would recommend the brand to a friend. ENPS measures how likely Markley Group employees would recommend working at Markley Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
