-40
NPS
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Brand Page
MarkWest Energy Partners
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About MarkWest Energy Partners' Brand
MarkWest Energy Partners processes natural gas in plays including the Marcellus and Utica shales
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
MarkWest Energy Partners NPS
MarkWest Energy Partners's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether MarkWest Energy Partners's customers would recommend using the product based on a scale of -100 to 100.
MarkWest Energy Partners Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
MarkWest Energy Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Dec 2023 -75 | Dec 2023 | -75 |
Apr 2024 -40 | Apr 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarkWest Energy Partners Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of MarkWest Energy Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MarkWest Energy Partners Product Quality
3/5
MarkWest Energy Partners has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MarkWest Energy Partners' overall Product Quality score rated by its users and customers.
MarkWest Energy Partners Product Information
MarkWest Energy Partners’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.markwest.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Travel
MarkWest Energy Partners Pricing
MarkWest Energy Partners ROI & Value For Money
3/5
MarkWest Energy Partners has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MarkWest Energy Partners' overall ROI score rated by its users and customers.
MarkWest Energy Partners Customer Satisfaction (CSAT)
MarkWest Energy Partners Customer Satisfaction (CSAT) Score
75 / 100
MarkWest Energy Partners has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MarkWest Energy Partners Customer Service
2.7/5
MarkWest Energy Partners has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MarkWest Energy Partners' overall Customer Service score rated by its users and customers.
About MarkWest Energy Partners's Customer Service
Address
1515 Arapahoe Street Tower 1, Denver, CO 80202
Website
http://www.markwest.com
Phone Number
303-925-9200
MarkWest Energy Partners as an Employer
3.7/5
MarkWest Energy Partners has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of MarkWest Energy Partners
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MarkWest Energy Partners scored a -40 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of MarkWest Energy Partners would recommend the brand to a friend. ENPS measures how likely MarkWest Energy Partners employees would recommend working at MarkWest Energy Partners to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
