-100
NPS
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Marlabs
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About Marlabs' Brand
Marlabs is a provider of information technology and knowledge process outsourcing services.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Marlabs NPS
Marlabs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Marlabs's customers would recommend using the product based on a scale of -100 to 100.
Marlabs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Marlabs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marlabs Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Marlabs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marlabs Product Quality
1.5/5
Marlabs has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marlabs' overall Product Quality score rated by its users and customers.
Marlabs Product Information
Marlabs’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.marlabs.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Marlabs Pricing
Marlabs ROI & Value For Money
1.5/5
Marlabs has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marlabs' overall ROI score rated by its users and customers.
Marlabs Customer Satisfaction (CSAT)
Marlabs Customer Satisfaction (CSAT) Score
50 / 100
Marlabs has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marlabs Customer Service
1.5/5
Marlabs has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marlabs' overall Customer Service score rated by its users and customers.
About Marlabs's Customer Service
Address
Piscataway, NJ
Website
www.marlabs.com
Consumer vs. Employees
Marlabs scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Marlabs would recommend the brand to a friend. ENPS measures how likely Marlabs employees would recommend working at Marlabs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
