-34
NPS
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Brand Page
Marlette Funding
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About Marlette Funding's Brand
Marlette Funding is a financial tech company tasked to empower customers
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Marlette Funding CMO
Robert Ritterbeck
Robert Ritterbeck serves as the Chief Marketing Officer of Marlette Funding. Robert started at Marlette Funding in Sep of 2013. Robert currently resides in the Greater Philadelphia Area.
Marlette Funding NPS
Marlette Funding's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Marlette Funding's customers would recommend using the product based on a scale of -100 to 100.
Marlette Funding Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Marlette Funding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Oct 2022 -33 | Oct 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marlette Funding Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Marlette Funding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marlette Funding Product Quality
3.7/5
Marlette Funding has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Marlette Funding's overall Product Quality score rated by its users and customers.
Marlette Funding Product Information
Marlette Funding’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
FinTech
Marlette Funding Pricing
Marlette Funding ROI & Value For Money
4/5
Marlette Funding has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Marlette Funding's overall ROI score rated by its users and customers.
Marlette Funding Customer Satisfaction (CSAT)
Marlette Funding Customer Satisfaction (CSAT) Score
100 / 100
Marlette Funding has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marlette Funding Customer Service
4.5/5
Marlette Funding has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marlette Funding's overall Customer Service score rated by its users and customers.
About Marlette Funding's Customer Service
Address
1523 Concord Pike, Suite 201, Wilmington, DE 19803
Website
https://www.marlettefunding.com/
Phone Number
(800) 711-8198
Marlette Funding as an Employer
4.1/5
Marlette Funding has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marlette Funding scored a -34 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Marlette Funding would recommend the brand to a friend. ENPS measures how likely Marlette Funding employees would recommend working at Marlette Funding to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
