46
NPS
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Marqeta
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About Marqeta's Brand
Marqeta is the modern card issuing platform empowering builders to bring the most innovative products to the world. Marqeta provides developers advanced infrastructure and tools for building highly configurable payment cards. With its open APIs, the Marqeta platform is designed for businesses who want to easily build tailored payment solutions to create best-in-class experiences and power new modes of money movement.
Brand at a Glance
77%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Marqeta CMO
Marqeta NPS
Marqeta's Net Promoter Score (NPS) is a 46 with 61% Promoters, 24% Passives, and 15% Detractors. Net Promoter Score tracks whether Marqeta's customers would recommend using the product based on a scale of -100 to 100.
Marqeta Overall NPS
| 61% | Promoters |
|---|---|
| 24% | Passives |
| 15% | Detractors |
Marqeta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 41 | Apr 2022 | 41 |
May 2022 40 | May 2022 | 40 |
Jun 2022 39 | Jun 2022 | 39 |
Jul 2022 38 | Jul 2022 | 38 |
Sep 2022 42 | Sep 2022 | 42 |
Oct 2022 43 | Oct 2022 | 43 |
Dec 2022 48 | Dec 2022 | 48 |
Jul 2023 49 | Jul 2023 | 49 |
Nov 2023 50 | Nov 2023 | 50 |
Apr 2024 52 | Apr 2024 | 52 |
Aug 2024 50 | Aug 2024 | 50 |
Aug 2025 45 | Aug 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marqeta NPS by Gender
Marqeta's NPS was rated 100 by both Female and Male customers on Comparably.
Male
100
Marqeta's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
100
Marqeta's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Marqeta NPS by Ethnicity
Marqeta's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Marqeta NPS by Age
Marqeta's NPS was rated 100 points by customers ages 41-45 on Comparably.
Marqeta NPS by Usage
Marqeta's NPS was rated the highest by customers who have used Marqeta's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Marqeta Customer Reviews
Out of the 2 Marqeta customer reviews 2 were positive and 0 were constructive. Marqeta customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Marqeta Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Marqeta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marqeta Customer Loyalty Score by Gender
Male customers rated Marqeta's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Marqeta Customer Loyalty Score by Ethnicity
Marqeta's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marqeta.
78
out of 100
Asian or Pacific Islander
Marqeta Customer Loyalty Score by Age
Marqeta's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Marqeta.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Marqeta Customer Loyalty Score by Usage
Marqeta's Customer Loyalty score was rated the highest by customers who have used Marqeta's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Marqeta Customer Loyalty Score by Industry
Marqeta's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Marqeta Product Quality
4.4/5
Marqeta has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Marqeta Product Information
Marqeta’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Marqeta's product the highest.
- Website
- https://www.marqeta.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Marqeta Product Quality
Marqeta's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Marqeta's products/services for Less than 1 Year.
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Ranked Marqeta Product Quality the Highest
Ranked Marqeta Product Quality the Lowest
Marqeta Product Quality Score by Gender
Marqeta's Product Quality score was rated 5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Marqeta.
Male
5/5
Female
5/5
Marqeta Product Quality Score by Ethnicity
Marqeta's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marqeta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Marqeta Product Quality Score by Age
Marqeta's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Marqeta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Marqeta Product Quality Score by Usage
Marqeta's Product Quality score was rated the highest by customers who have used Marqeta's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Marqeta Product Quality Score by Industry
Marqeta's Product Quality score was rated 4.7 stars by Tech industry customers.
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Marqeta Pricing
Marqeta ROI & Value For Money
4.2/5
Marqeta has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Marqeta Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Marqeta ROI
Marqeta's ROI score was rated highest by customers who have used Marqeta's products/services for 5 to 10 Years, and rated lowest by customers who have used Marqeta's products/services for Less than 1 Year.
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Ranked Marqeta ROI the Highest
Ranked Marqeta ROI the Lowest
Marqeta ROI Score by Gender
Marqeta's ROI score was rated 4.9 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Marqeta.
Male
4.9/5
Female
4.9/5
Marqeta ROI Score by Ethnicity
Marqeta's ROI score was rated 4.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marqeta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Marqeta ROI Score by Age
Marqeta's ROI score was rated 4.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Marqeta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Marqeta ROI Score by Usage
Marqeta's ROI score was rated the highest by customers who have used Marqeta's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Marqeta ROI Score by Industry
Marqeta's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Marqeta Customer Satisfaction (CSAT)
Marqeta Customer Satisfaction (CSAT) Score
94 / 100
Marqeta has an overall Customer Satisfaction score of 94 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
76%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marqeta Customer Satisfaction
Marqeta's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Marqeta Customer Satisfaction the Highest
Ranked Marqeta Customer Satisfaction the Lowest
Marqeta Customer Satisfaction Score by Gender
Marqeta's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Marqeta.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Marqeta Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Marqeta's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marqeta.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Marqeta Customer Satisfaction Score by Age
Marqeta's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Marqeta.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Marqeta Customer Satisfaction Score by Usage
Marqeta's Customer Satisfaction score was rated 100 points by customers who have used Marqeta's products/services for 5 to 10 Years.
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Marqeta Customer Satisfaction Score by Industry
Marqeta's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Marqeta Customer Service
4.1/5
Marqeta has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Marqeta's overall Customer Service score rated by its users and customers.
About Marqeta's Customer Service
Address
180 Grand Ave, Oakland, CA 94612
Website
https://www.marqeta.com
Phone Number
(877) 962-7738
Marqeta's Social Links
Quick Insights into Marqeta Customer Service
Marqeta's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Marqeta's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Marqeta's Customer Service score.
Ranked Marqeta Customer Service the Highest
Ranked Marqeta Customer Service the Lowest
Marqeta Customer Service Score by Gender
Female customers rated Marqeta's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marqeta.
Male
4.4/5
Female
4.6/5
Marqeta Customer Service Score by Ethnicity
Marqeta's Customer Service score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Marqeta.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Marqeta Customer Service Score by Age
Marqeta's Customer Service score was rated 4.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Marqeta.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Marqeta Customer Service Score by Usage
Marqeta's Customer Service score was rated the highest by customers who have used Marqeta's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Marqeta Customer Service Score by Industry
Marqeta's Customer Service score was rated 4.5 stars by Tech industry customers.
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Marqeta as an Employer
4.2/5
Marqeta has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Marqeta scored a 46 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Marqeta would recommend the brand to a friend. ENPS measures how likely Marqeta employees would recommend working at Marqeta to a friend.
Net Promoter Score
46
NPS Score
| 61% | Promoters |
|---|---|
| 24% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
