-100
NPS
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MARSH USA INC.
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About MARSH USA INC. Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MARSH USA INC. NPS
MARSH USA INC.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MARSH USA INC.'s customers would recommend using the product based on a scale of -100 to 100.
MARSH USA INC. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MARSH USA INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MARSH USA INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MARSH USA INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MARSH USA INC. Product Quality
1.5/5
MARSH USA INC. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MARSH USA INC. overall Product Quality score rated by its users and customers.
MARSH USA INC. Product Information
MARSH USA INC.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.marsh.com/
Industry
Tech
MARSH USA INC. Pricing
MARSH USA INC. ROI & Value For Money
1.5/5
MARSH USA INC. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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MARSH USA INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MARSH USA INC. Customer Service
1.5/5
MARSH USA INC. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About MARSH USA INC.'s Customer Service
Address
Redmond, WA
Website
https://www.marsh.com/
MARSH USA INC. as an Employer
2.8/5
MARSH USA INC. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
MARSH USA INC. scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of MARSH USA INC. would recommend the brand to a friend. ENPS measures how likely MARSH USA INC. employees would recommend working at MARSH USA INC. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
