-39
NPS
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Brand Page
Marten Transport
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About Marten Transport's Brand
Marten Transport operates as a temperature-sensitive truckload carrier for shippers.
Brand at a Glance
65%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
3/5
Customer Service
Marten Transport NPS
Marten Transport's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Marten Transport's customers would recommend using the product based on a scale of -100 to 100.
Marten Transport Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Marten Transport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
May 2023 25 | May 2023 | 25 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 -17 | Sep 2023 | -17 |
Jun 2025 -29 | Jun 2025 | -29 |
Dec 2025 -37 | Dec 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marten Transport NPS by Gender
Marten Transport's NPS was rated -100 by Male customers on Comparably.
Male
-100
Marten Transport's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Marten Transport's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marten Transport Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Marten Transport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marten Transport Customer Loyalty Score by Gender
Marten Transport's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Marten Transport.
Male
40%
Yes
Female
N/A
Yes
Marten Transport Product Quality
2.6/5
Marten Transport has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Marten Transport Product Information
Marten Transport’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://marten.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into Marten Transport Product Quality
Marten Transport's Product Quality score was rated highest by Male customers.
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Ranked Marten Transport Product Quality the Highest
Marten Transport Product Quality Score by Gender
Marten Transport's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Marten Transport.
Male
1.5/5
Female
N/A
Marten Transport Pricing
Marten Transport ROI & Value For Money
2.2/5
Marten Transport has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Marten Transport ROI
Marten Transport's ROI score was rated highest by Male customers.
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Ranked Marten Transport ROI the Highest
Marten Transport ROI Score by Gender
Marten Transport's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Marten Transport.
Male
1.5/5
Female
N/A
Marten Transport Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marten Transport Customer Service
3/5
Marten Transport has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Marten Transport's Customer Service
Address
Mondovi, WI
Website
http://marten.com/
Quick Insights into Marten Transport Customer Service
Marten Transport's Customer Service score was rated highest by Male customers.
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Ranked Marten Transport Customer Service the Highest
Marten Transport Customer Service Score by Gender
Marten Transport's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marten Transport.
Male
1.5/5
Female
N/A
Marten Transport as an Employer
3.0/5
Marten Transport has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Marten Transport scored a -39 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Marten Transport would recommend the brand to a friend. ENPS measures how likely Marten Transport employees would recommend working at Marten Transport to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
