49
NPS
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Martha Stewart Living
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About Martha Stewart Living's Brand
Martha Stewart is a media and merchandising firm that provides lifestyle content and distinctive product ranges from cooking to chocolates.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Martha Stewart Living NPS
Martha Stewart Living's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Martha Stewart Living's customers would recommend using the product based on a scale of -100 to 100.
Martha Stewart Living Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Martha Stewart Living NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
May 2022 33 | May 2022 | 33 |
Feb 2023 25 | Feb 2023 | 25 |
Nov 2023 40 | Nov 2023 | 40 |
Apr 2024 49 | Apr 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Martha Stewart Living Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Martha Stewart Living users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Martha Stewart Living Product Quality
4.3/5
Martha Stewart Living has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Martha Stewart Living's overall Product Quality score rated by its users and customers.
Martha Stewart Living Product Information
Martha Stewart Living’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Media
Martha Stewart Living Pricing
Martha Stewart Living ROI & Value For Money
4.3/5
Martha Stewart Living has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Martha Stewart Living Customer Satisfaction (CSAT)
Martha Stewart Living Customer Satisfaction (CSAT) Score
100 / 100
Martha Stewart Living has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Martha Stewart Living Customer Service
4.2/5
Martha Stewart Living has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Martha Stewart Living's Customer Service
Address
York, NY
Website
http://www.marthastewart.com/
Martha Stewart Living as an Employer
3.3/5
Martha Stewart Living has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Martha Stewart Living scored a 49 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Martha Stewart Living would recommend the brand to a friend. ENPS measures how likely Martha Stewart Living employees would recommend working at Martha Stewart Living to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
