20
NPS
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Martin Agency
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About Martin Agency's Brand
The Martin Agency
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Martin Agency NPS
Martin Agency's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Martin Agency's customers would recommend using the product based on a scale of -100 to 100.
Martin Agency Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Martin Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -50 | Jul 2022 | -50 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 20 | Apr 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Martin Agency Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Martin Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Martin Agency Product Quality
4/5
Martin Agency has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Martin Agency Product Information
Martin Agency’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.martinagency.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Martin Agency Pricing
Martin Agency ROI & Value For Money
3.8/5
Martin Agency has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Martin Agency Customer Satisfaction (CSAT)
Martin Agency Customer Satisfaction (CSAT) Score
100 / 100
Martin Agency has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Martin Agency Customer Service
3.7/5
Martin Agency has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Martin Agency's Customer Service
Address
1 Shockoe Slip, Richmond, VA 23219, Richmond, VA
Website
http://www.martinagency.com
Phone Number
(804) 698-8000
Martin Agency as an Employer
3.7/5
Martin Agency has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Martin Agency scored a 20 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Martin Agency would recommend the brand to a friend. ENPS measures how likely Martin Agency employees would recommend working at Martin Agency to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
