39
NPS
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Martin Marietta
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About Martin Marietta's Brand
Martin Marietta Materials supplies the products to build the world around you. They are the nation’s second largest producer of
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Martin Marietta NPS
Martin Marietta's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Martin Marietta's customers would recommend using the product based on a scale of -100 to 100.
Martin Marietta Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Martin Marietta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 60 | Feb 2023 | 60 |
Mar 2023 55 | Mar 2023 | 55 |
Apr 2023 50 | Apr 2023 | 50 |
Jul 2023 54 | Jul 2023 | 54 |
Aug 2023 47 | Aug 2023 | 47 |
Oct 2023 46 | Oct 2023 | 46 |
Dec 2023 42 | Dec 2023 | 42 |
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 45 | Feb 2024 | 45 |
Sep 2024 43 | Sep 2024 | 43 |
Aug 2025 36 | Aug 2025 | 36 |
Jan 2026 38 | Jan 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Martin Marietta NPS by Gender
Female customers rated Martin Marietta's NPS 80 points higher than Male customers.
Male
20
Martin Marietta's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
100
Martin Marietta's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Martin Marietta NPS by Ethnicity
Martin Marietta's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Martin Marietta NPS by Usage
Martin Marietta's NPS was rated 100 points by customers who have used Martin Marietta's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Martin Marietta Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Martin Marietta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Martin Marietta Customer Loyalty Score by Gender
Martin Marietta's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Martin Marietta.
Male
100%
Yes
Female
100%
Yes
Martin Marietta Customer Loyalty Score by Ethnicity
Martin Marietta's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Martin Marietta.
100
out of 100
Caucasian
Martin Marietta Customer Loyalty Score by Usage
Martin Marietta's Customer Loyalty score was rated 100% by customers who have used Martin Marietta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Martin Marietta Product Quality
3.7/5
Martin Marietta has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Martin Marietta Product Information
Martin Marietta’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://martinmarietta.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Martin Marietta Product Quality
Martin Marietta's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Martin Marietta Product Quality the Highest
Ranked Martin Marietta Product Quality the Lowest
Martin Marietta Product Quality Score by Gender
Female customers rated Martin Marietta's Product Quality score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Martin Marietta.
Male
3.4/5
Female
5/5
Martin Marietta Product Quality Score by Ethnicity
Martin Marietta's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Martin Marietta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Martin Marietta Product Quality Score by Usage
Martin Marietta's Product Quality score was rated 5 stars by customers who have used Martin Marietta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Martin Marietta Pricing
Martin Marietta ROI & Value For Money
3.9/5
Martin Marietta has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Martin Marietta ROI
Martin Marietta's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Martin Marietta ROI the Highest
Ranked Martin Marietta ROI the Lowest
Martin Marietta ROI Score by Gender
Female customers rated Martin Marietta's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Martin Marietta.
Male
3.5/5
Female
5/5
Martin Marietta ROI Score by Ethnicity
Martin Marietta's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Martin Marietta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Martin Marietta ROI Score by Usage
Martin Marietta's ROI score was rated 5 stars by customers who have used Martin Marietta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Martin Marietta Customer Satisfaction (CSAT)
Martin Marietta Customer Satisfaction (CSAT) Score
76 / 100
Martin Marietta has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
19%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Martin Marietta Customer Satisfaction
Martin Marietta's Customer Satisfaction score was rated highest by customers who have used Martin Marietta's products/services for Less than 1 Year.
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Ranked Martin Marietta Customer Satisfaction the Highest
Martin Marietta Customer Satisfaction Score by Gender
Martin Marietta's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Martin Marietta.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Martin Marietta Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Martin Marietta's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Martin Marietta.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Martin Marietta Customer Satisfaction Score by Usage
Martin Marietta's Customer Satisfaction score was rated 100 points by customers who have used Martin Marietta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Martin Marietta Customer Service
3.9/5
Martin Marietta has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Martin Marietta's Customer Service
Address
2710 Wycliff Road, Raleigh, NC
Website
http://martinmarietta.com
Phone Number
(919) 788-4372
Quick Insights into Martin Marietta Customer Service
Martin Marietta's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Martin Marietta's Customer Service score.
Ranked Martin Marietta Customer Service the Highest
Ranked Martin Marietta Customer Service the Lowest
Martin Marietta Customer Service Score by Gender
Female customers rated Martin Marietta's Customer Service score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Martin Marietta.
Male
3.7/5
Female
5/5
Martin Marietta Customer Service Score by Ethnicity
Martin Marietta's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Martin Marietta.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Martin Marietta Customer Service Score by Usage
Martin Marietta's Customer Service score was rated 5 stars by customers who have used Martin Marietta's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Martin Marietta as an Employer
4.3/5
Martin Marietta has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Martin Marietta scored a 39 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Martin Marietta would recommend the brand to a friend. ENPS measures how likely Martin Marietta employees would recommend working at Martin Marietta to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 54% | Promoters |
|---|---|
| 13% | Passive |
| 33% | Detractors |
