11
NPS
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Martinrea International
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About Martinrea International's Brand
Martinrea International Inc. is a Canadian auto parts manufacturer based in Vaughan, Ontario.
Brand at a Glance
58%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Martinrea International NPS
Martinrea International's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Martinrea International's customers would recommend using the product based on a scale of -100 to 100.
Martinrea International Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Martinrea International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 40 | Aug 2022 | 40 |
Nov 2022 29 | Nov 2022 | 29 |
Nov 2023 13 | Nov 2023 | 13 |
Dec 2023 11 | Dec 2023 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Martinrea International NPS by Gender
Martinrea International's NPS was rated 67 by Male customers on Comparably.
Male
67
Martinrea International's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Martinrea International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Martinrea International Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Martinrea International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Martinrea International Customer Loyalty Score by Gender
Martinrea International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Martinrea International Product Quality
3.3/5
Martinrea International has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Martinrea International Product Information
Martinrea International’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://martinrea.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Martinrea International Product Quality
Martinrea International's Product Quality score was rated highest by Male customers.
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Ranked Martinrea International Product Quality the Highest
Martinrea International Product Quality Score by Gender
Martinrea International's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Martinrea International Pricing
Martinrea International ROI & Value For Money
3.1/5
Martinrea International has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Martinrea International ROI
Martinrea International's ROI score was rated highest by Male customers.
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Ranked Martinrea International ROI the Highest
Martinrea International ROI Score by Gender
Martinrea International's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Martinrea International Customer Satisfaction (CSAT)
Martinrea International Customer Satisfaction (CSAT) Score
75 / 100
Martinrea International has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Martinrea International Customer Satisfaction
Martinrea International's Customer Satisfaction score was rated highest by Male customers.
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Ranked Martinrea International Customer Satisfaction the Highest
Martinrea International Customer Satisfaction Score by Gender
Martinrea International's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Martinrea International.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Martinrea International Customer Service
3.1/5
Martinrea International has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Martinrea International's Customer Service
Address
3210 Langstaff Road, L4K 5B2 Canada
Website
http://martinrea.com/
Quick Insights into Martinrea International Customer Service
Martinrea International's Customer Service score was rated highest by Male customers.
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Ranked Martinrea International Customer Service the Highest
Martinrea International Customer Service Score by Gender
Martinrea International's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Martinrea International.
Male
4/5
Female
N/A
Martinrea International as an Employer
3.0/5
Martinrea International has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Martinrea International scored a 11 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Martinrea International would recommend the brand to a friend. ENPS measures how likely Martinrea International employees would recommend working at Martinrea International to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 36% | Promoters |
|---|---|
| 27% | Passive |
| 37% | Detractors |
