67
NPS
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Marvin
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About Marvin's Brand
Building and keeping relationships is as important to us as the unwavering quality of our product.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Marvin NPS
Marvin's Net Promoter Score (NPS) is a 67 with 80% Promoters, 7% Passives, and 13% Detractors. Net Promoter Score tracks whether Marvin's customers would recommend using the product based on a scale of -100 to 100.
Marvin Overall NPS
| 80% | Promoters |
|---|---|
| 7% | Passives |
| 13% | Detractors |
Marvin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Apr 2024 87 | Apr 2024 | 87 |
May 2024 70 | May 2024 | 70 |
Oct 2024 75 | Oct 2024 | 75 |
Jan 2025 60 | Jan 2025 | 60 |
Feb 2025 64 | Feb 2025 | 64 |
Mar 2025 67 | Mar 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marvin NPS by Gender
Marvin's NPS was rated 60 by Male customers on Comparably.
Male
60
Marvin's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Marvin's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marvin NPS by Ethnicity
Marvin's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Marvin NPS by Usage
Marvin's NPS was rated 34 points by customers who have used Marvin's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Marvin Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Marvin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marvin Customer Loyalty Score by Gender
Marvin's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Marvin Customer Loyalty Score by Ethnicity
Marvin's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marvin.
100
out of 100
Caucasian
Marvin Customer Loyalty Score by Usage
Marvin's Customer Loyalty score was rated 70% by customers who have used Marvin's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Marvin Product Quality
4.1/5
Marvin has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Marvin Product Information
Marvin’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.marvin.com/
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Tech
Quick Insights into Marvin Product Quality
Marvin's Product Quality score was rated highest by Caucasian customers.
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Ranked Marvin Product Quality the Highest
Marvin Product Quality Score by Gender
Marvin's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Marvin.
Male
4.1/5
Female
N/A
Marvin Product Quality Score by Ethnicity
Marvin's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marvin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Marvin Product Quality Score by Usage
Marvin's Product Quality score was rated 3.5 stars by customers who have used Marvin's products/services for Over 10 Years.
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Marvin Pricing
Marvin ROI & Value For Money
3.8/5
Marvin has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Marvin ROI
Marvin's ROI score was rated highest by Caucasian customers.
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Ranked Marvin ROI the Highest
Marvin ROI Score by Gender
Marvin's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Marvin.
Male
3.7/5
Female
N/A
Marvin ROI Score by Ethnicity
Marvin's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marvin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Marvin ROI Score by Usage
Marvin's ROI score was rated 3.1 stars by customers who have used Marvin's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Marvin Customer Satisfaction (CSAT)
Marvin Customer Satisfaction (CSAT) Score
79 / 100
Marvin has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marvin Customer Satisfaction
Marvin's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Marvin Customer Satisfaction the Highest
Marvin Customer Satisfaction Score by Gender
Marvin's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Marvin.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Marvin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marvin's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marvin.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Marvin Customer Satisfaction Score by Usage
Marvin's Customer Satisfaction score was rated 67 points by customers who have used Marvin's products/services for Over 10 Years.
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Marvin Customer Service
4.1/5
Marvin has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Marvin's Customer Service
Address
401 State Avenue, Warroad, MN
Website
http://www.marvin.com/
Phone Number
218-386-1430
Quick Insights into Marvin Customer Service
Marvin's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Marvin's Customer Service score.
Ranked Marvin Customer Service the Highest
Marvin Customer Service Score by Gender
Marvin's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marvin.
Male
3.9/5
Female
N/A
Marvin Customer Service Score by Ethnicity
Marvin's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Marvin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Marvin Customer Service Score by Usage
Marvin's Customer Service score was rated 3.5 stars by customers who have used Marvin's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Marvin as an Employer
2.6/5
Marvin has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Marvin scored a 67 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Marvin would recommend the brand to a friend. ENPS measures how likely Marvin employees would recommend working at Marvin to a friend.
Net Promoter Score
67
NPS Score
| 80% | Promoters |
|---|---|
| 7% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 11% | Promoters |
|---|---|
| 31% | Passive |
| 58% | Detractors |
