100
NPS
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Marvin Engineering
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About Marvin Engineering's Brand
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Marvin Engineering NPS
Marvin Engineering's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Marvin Engineering's customers would recommend using the product based on a scale of -100 to 100.
Marvin Engineering Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Marvin Engineering NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marvin Engineering Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Marvin Engineering users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marvin Engineering Product Quality
2.5/5
Marvin Engineering has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Marvin Engineering Product Information
Marvin Engineering’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.marvingroup.com
- Company Size
- 201-500 Employees
Industry
Tech
Aviation & Aerospace
Marvin Engineering Pricing
Marvin Engineering ROI & Value For Money
4.5/5
Marvin Engineering has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Marvin Engineering Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marvin Engineering Customer Service
4.5/5
Marvin Engineering has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Marvin Engineering's Customer Service
Address
261 West Beach Avenue, Inglewood, CA
Website
http://www.marvingroup.com
Phone Number
3106739472
Marvin Engineering as an Employer
3.9/5
Marvin Engineering has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Marvin Engineering scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Marvin Engineering would recommend the brand to a friend. ENPS measures how likely Marvin Engineering employees would recommend working at Marvin Engineering to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
