34
NPS
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Massage Luxe
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About Massage Luxe's Brand
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Massage Luxe NPS
Massage Luxe's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Massage Luxe's customers would recommend using the product based on a scale of -100 to 100.
Massage Luxe Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Massage Luxe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Massage Luxe Customer Reviews
Out of the 2 Massage Luxe customer reviews 1 was positive and 1 was constructive. Massage Luxe customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Massage Luxe Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Massage Luxe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Massage Luxe Product Quality
3.4/5
Massage Luxe has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Massage Luxe Product Information
Massage Luxe’s product quality score is a 3.4 out of 5 as rated by its users and customers.
Massage Luxe Pricing
Massage Luxe ROI & Value For Money
3.5/5
Massage Luxe has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Massage Luxe Customer Satisfaction (CSAT)
Massage Luxe Customer Satisfaction (CSAT) Score
66 / 100
Massage Luxe has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Massage Luxe Customer Service
3.6/5
Massage Luxe has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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Massage Luxe as an Employer
Consumer vs. Employees
Massage Luxe scored a 34 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Massage Luxe would recommend the brand to a friend. ENPS measures how likely Massage Luxe employees would recommend working at Massage Luxe to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
