-34
NPS
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MassRoots
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About MassRoots' Brand
MassRoots is a mobile and web based social network application that enables users to share their cannabis content.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
MassRoots NPS
MassRoots's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether MassRoots's customers would recommend using the product based on a scale of -100 to 100.
MassRoots Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
MassRoots NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MassRoots Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of MassRoots users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MassRoots Product Quality
2.8/5
MassRoots has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MassRoots' overall Product Quality score rated by its users and customers.
MassRoots Product Information
MassRoots’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.massroots.com/
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
MassRoots Pricing
MassRoots ROI & Value For Money
2.9/5
MassRoots has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MassRoots' overall ROI score rated by its users and customers.
MassRoots Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MassRoots Customer Service
2.9/5
MassRoots has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MassRoots' overall Customer Service score rated by its users and customers.
About MassRoots's Customer Service
Address
1624 Market Street, Boulder, CO 80202
Website
http://www.massroots.com/
MassRoots as an Employer
3.7/5
MassRoots has a 3.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
MassRoots scored a -34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of MassRoots would recommend the brand to a friend. ENPS measures how likely MassRoots employees would recommend working at MassRoots to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
