-50
NPS
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Mast-Jägermeister US
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About Mast-Jägermeister US' Brand
The "Best Nights of Your Life" - Company We constantly strive to improve ourselves and our products. Our corporate culture is the most important ingredient and our recipe for success. We are social, informal and team-oriented. Daring as well as the permanent pursuit of unconventional ideas are what distinguish us. And like our herbal liqueur Jägermeister, we remain authentic and truly masterful.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Mast-Jägermeister US NPS
Mast-Jägermeister US's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Mast-Jägermeister US's customers would recommend using the product based on a scale of -100 to 100.
Mast-Jägermeister US Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Mast-Jägermeister US NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mast-Jägermeister US Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Mast-Jägermeister US users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mast-Jägermeister US Product Quality
3.5/5
Mast-Jägermeister US has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Mast-Jägermeister US Product Information
Mast-Jägermeister US’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Beverage, Wine and Spirits
Mast-Jägermeister US Pricing
Mast-Jägermeister US ROI & Value For Money
3.5/5
Mast-Jägermeister US has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Mast-Jägermeister US Customer Satisfaction (CSAT)
Mast-Jägermeister US Customer Satisfaction (CSAT) Score
33 / 100
Mast-Jägermeister US has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mast-Jägermeister US Customer Service
3.4/5
Mast-Jägermeister US has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Mast-Jägermeister US's Customer Service
Address
10 Bank Street, Suite 900, White Plains, NY 10606
Website
https://www.mastjagermeisterus.com/
Phone Number
(914) 637-7378
Mast-Jägermeister US's Social Links
Mast-Jägermeister US as an Employer
3.8/5
Mast-Jägermeister US has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Mast-Jägermeister US scored a -50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Mast-Jägermeister US would recommend the brand to a friend. ENPS measures how likely Mast-Jägermeister US employees would recommend working at Mast-Jägermeister US to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
