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NPS
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Mastec
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About Mastec's Brand
MasTec is an infrastructure engineering and construction company.
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Mastec NPS
Mastec's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Mastec's customers would recommend using the product based on a scale of -100 to 100.
Mastec Overall NPS
| 43% | Promoters |
|---|---|
| 12% | Passives |
| 45% | Detractors |
Mastec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -4 | May 2024 | -4 |
Jun 2024 -2 | Jun 2024 | -2 |
Jul 2024 1 | Jul 2024 | 1 |
Aug 2024 2 | Aug 2024 | 2 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2025 2 | Jan 2025 | 2 |
Feb 2025 2 | Feb 2025 | 2 |
Mar 2025 2 | Mar 2025 | 2 |
Jul 2025 1 | Jul 2025 | 1 |
Oct 2025 1 | Oct 2025 | 1 |
Dec 2025 -1 | Dec 2025 | -1 |
Jan 2026 -3 | Jan 2026 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mastec NPS by Gender
Female customers rated Mastec's NPS 20 points higher than Male customers.
Male
-40
Mastec's NPS was rated -40 by Male customers on Comparably.
27%
Promoters
6%
Passives
67%
Detractors
Female
-20
Mastec's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Mastec NPS by Ethnicity
Mastec's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -34 | Other | -34 |
Mastec NPS by Age
Mastec's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Mastec NPS by Usage
Mastec's NPS was rated the highest by customers who have used Mastec's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
Over 10 Years 100 | Over 10 Years | 100 |
Mastec Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Mastec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mastec Customer Loyalty Score by Gender
Male customers rated Mastec's Customer Loyalty score 19% higher than Female customers.
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Male
65%
Yes
Female
46%
Yes
Mastec Customer Loyalty Score by Ethnicity
Mastec's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mastec.
70
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
70
out of 100
Other
Mastec Customer Loyalty Score by Age
Mastec's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mastec.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
41-45 85% | 41-45 | 85% |
46-50 70% | 46-50 | 70% |
56-60 78% | 56-60 | 78% |
66+ 10% | 66+ | 10% |
Mastec Customer Loyalty Score by Usage
Mastec's Customer Loyalty score was rated the highest by customers who have used Mastec's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mastec Customer Loyalty Score by Industry
Mastec's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mastec Product Quality
3/5
Mastec has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Mastec Product Information
Mastec’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Mastec's product the highest. Reviewers from the Tech industry rated Mastec the lowest at 1.6.
- Website
- http://www.mastec.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Construction
Quick Insights into Mastec Product Quality
Mastec's Product Quality score was rated highest by customers who have used Mastec's products/services for Over 10 Years, and rated lowest by customers ages 66+.
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Ranked Mastec Product Quality the Highest
Ranked Mastec Product Quality the Lowest
Mastec Product Quality Score by Gender
Male customers rated Mastec's Product Quality score 0.1 stars higher than Female customers.
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Male
2.8/5
Female
2.7/5
Mastec Product Quality Score by Ethnicity
Mastec's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mastec.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.3 | Other | 2.3 |
Mastec Product Quality Score by Age
Mastec's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mastec.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
41-45 4 | 41-45 | 4 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2.7 | 56-60 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Mastec Product Quality Score by Usage
Mastec's Product Quality score was rated the highest by customers who have used Mastec's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mastec Product Quality Score by Industry
Mastec's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mastec Pricing
Mastec ROI & Value For Money
3/5
Mastec has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Mastec Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Tech industry think that they had the lowest ROI from Mastec.
Quick Insights into Mastec ROI
Mastec's ROI score was rated highest by customers who have used Mastec's products/services for Over 10 Years, and rated lowest by customers ages 66+.
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Ranked Mastec ROI the Highest
Ranked Mastec ROI the Lowest
Mastec ROI Score by Gender
Female customers rated Mastec's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mastec.
Male
2.7/5
Female
3.1/5
Mastec ROI Score by Ethnicity
Mastec's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mastec.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.3 | Other | 2.3 |
Mastec ROI Score by Age
Mastec's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mastec.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2.7 | 56-60 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Mastec ROI Score by Usage
Mastec's ROI score was rated the highest by customers who have used Mastec's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mastec ROI Score by Industry
Mastec's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Mastec Customer Satisfaction (CSAT)
Mastec Customer Satisfaction (CSAT) Score
57 / 100
Mastec has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mastec Customer Satisfaction
Mastec's Customer Satisfaction score was rated highest by customers from the Telecommunications industry, and rated lowest by customers ages 66+.
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Ranked Mastec Customer Satisfaction the Highest
Ranked Mastec Customer Satisfaction the Lowest
Mastec Customer Satisfaction Score by Gender
Male customers rated Mastec's Customer Satisfaction score 13 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mastec.
53 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 35% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Mastec Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mastec's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mastec.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Mastec's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Mastec's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mastec.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Mastec Customer Satisfaction Score by Age
Mastec's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mastec.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 41-45 | 66% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 25% |
Mastec Customer Satisfaction Score by Usage
Mastec's Customer Satisfaction score was rated the highest by customers who have used Mastec's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mastec Customer Satisfaction Score by Industry
Mastec's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mastec Customer Satisfaction Score by Industry",
"text": "Mastec's Customer Satisfaction score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Mastec's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Mastec's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
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"label": "Telecommunications",
"groupId": 564,
"score": 100,
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]
}Mastec Customer Service
3/5
Mastec has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mastec's overall Customer Service score rated by its users and customers.
About Mastec's Customer Service
Address
Cape Coral, FL
Website
http://www.mastec.com/
Quick Insights into Mastec Customer Service
Mastec's Customer Service score was rated highest by customers who have used Mastec's products/services for Over 10 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Mastec's Customer Service score.
Ranked Mastec Customer Service the Highest
Ranked Mastec Customer Service the Lowest
Mastec Customer Service Score by Gender
Male customers rated Mastec's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mastec.
Male
2.6/5
Female
2.5/5
Mastec Customer Service Score by Ethnicity
Mastec's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mastec.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2.1 | Other | 2.1 |
Mastec Customer Service Score by Age
Mastec's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mastec.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2.5 | 56-60 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Mastec Customer Service Score by Usage
Mastec's Customer Service score was rated the highest by customers who have used Mastec's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mastec Customer Service Score by Industry
Mastec's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
Mastec scored a -2 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Mastec would recommend the brand to a friend. ENPS measures how likely Mastec employees would recommend working at Mastec to a friend.
Net Promoter Score
-2
NPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 32% | Promoters |
|---|---|
| 13% | Passive |
| 55% | Detractors |
