-78
NPS
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MasTec Network Solutions
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About MasTec Network Solutions' Brand
"MasTec Network provides designing, supplying and supporting technology solutions for the telecommunication industry."
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
1.7/5
Customer Service
MasTec Network Solutions NPS
MasTec Network Solutions's Net Promoter Score (NPS) is a -78 with 11% Promoters, 0% Passives, and 89% Detractors. Net Promoter Score tracks whether MasTec Network Solutions's customers would recommend using the product based on a scale of -100 to 100.
MasTec Network Solutions Overall NPS
| 11% | Promoters |
|---|---|
| 0% | Passives |
| 89% | Detractors |
MasTec Network Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Jul 2023 -67 | Jul 2023 | -67 |
Dec 2023 -71 | Dec 2023 | -71 |
Apr 2024 -75 | Apr 2024 | -75 |
Oct 2025 -77 | Oct 2025 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MasTec Network Solutions NPS by Gender
MasTec Network Solutions's NPS was rated -100 by Male customers on Comparably.
Male
-100
MasTec Network Solutions's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
MasTec Network Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MasTec Network Solutions Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of MasTec Network Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MasTec Network Solutions Customer Loyalty Score by Gender
MasTec Network Solutions's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
MasTec Network Solutions Product Quality
2.6/5
MasTec Network Solutions has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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MasTec Network Solutions Product Information
MasTec Network Solutions’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Tech
Quick Insights into MasTec Network Solutions Product Quality
MasTec Network Solutions's Product Quality score was rated highest by Male customers.
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Ranked MasTec Network Solutions Product Quality the Highest
MasTec Network Solutions Product Quality Score by Gender
MasTec Network Solutions's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MasTec Network Solutions.
Male
1.5/5
Female
N/A
MasTec Network Solutions Pricing
MasTec Network Solutions ROI & Value For Money
2.3/5
MasTec Network Solutions has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into MasTec Network Solutions ROI
MasTec Network Solutions's ROI score was rated highest by Male customers.
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Ranked MasTec Network Solutions ROI the Highest
MasTec Network Solutions ROI Score by Gender
MasTec Network Solutions's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MasTec Network Solutions.
Male
1.5/5
Female
N/A
MasTec Network Solutions Customer Satisfaction (CSAT)
MasTec Network Solutions Customer Satisfaction (CSAT) Score
13 / 100
MasTec Network Solutions has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
24%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MasTec Network Solutions Customer Satisfaction
MasTec Network Solutions's Customer Satisfaction score was rated highest by Male customers.
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Ranked MasTec Network Solutions Customer Satisfaction the Highest
MasTec Network Solutions Customer Satisfaction Score by Gender
MasTec Network Solutions's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MasTec Network Solutions.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
MasTec Network Solutions Customer Service
1.7/5
MasTec Network Solutions has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About MasTec Network Solutions's Customer Service
Address
Cape Coral, FL
Website
http://www.mastecnetworksolutions.com/
Quick Insights into MasTec Network Solutions Customer Service
MasTec Network Solutions's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked MasTec Network Solutions' Customer Service score.
Ranked MasTec Network Solutions Customer Service the Highest
MasTec Network Solutions Customer Service Score by Gender
MasTec Network Solutions's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MasTec Network Solutions.
Male
1.5/5
Female
N/A
MasTec Network Solutions as an Employer
2.6/5
MasTec Network Solutions has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of MasTec Network Solutions
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MasTec Network Solutions scored a -78 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of MasTec Network Solutions would recommend the brand to a friend. ENPS measures how likely MasTec Network Solutions employees would recommend working at MasTec Network Solutions to a friend.
Net Promoter Score
-78
NPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
