-29
NPS
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MasterBrand Cabinets
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About MasterBrand Cabinets' Brand
Brand at a Glance
56%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
MasterBrand Cabinets NPS
MasterBrand Cabinets's Net Promoter Score (NPS) is a -29 with 30% Promoters, 11% Passives, and 59% Detractors. Net Promoter Score tracks whether MasterBrand Cabinets's customers would recommend using the product based on a scale of -100 to 100.
MasterBrand Cabinets Overall NPS
| 30% | Promoters |
|---|---|
| 11% | Passives |
| 59% | Detractors |
MasterBrand Cabinets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -37 | May 2023 | -37 |
Aug 2023 -38 | Aug 2023 | -38 |
Oct 2023 -40 | Oct 2023 | -40 |
Dec 2023 -38 | Dec 2023 | -38 |
Jan 2024 -38 | Jan 2024 | -38 |
Feb 2024 -40 | Feb 2024 | -40 |
Jun 2024 -39 | Jun 2024 | -39 |
Sep 2024 -40 | Sep 2024 | -40 |
Mar 2025 -36 | Mar 2025 | -36 |
Apr 2025 -34 | Apr 2025 | -34 |
Jun 2025 -33 | Jun 2025 | -33 |
Nov 2025 -31 | Nov 2025 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MasterBrand Cabinets NPS by Gender
Male customers rated MasterBrand Cabinets's NPS 9 points higher than Female customers.
Male
-61
MasterBrand Cabinets's NPS was rated -61 by Male customers on Comparably.
6%
Promoters
27%
Passives
67%
Detractors
Female
-70
MasterBrand Cabinets's NPS was rated -70 by Female customers on Comparably.
12%
Promoters
6%
Passives
82%
Detractors
MasterBrand Cabinets NPS by Ethnicity
MasterBrand Cabinets's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Other -75 | Other | -75 |
MasterBrand Cabinets NPS by Age
MasterBrand Cabinets's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
MasterBrand Cabinets NPS by Usage
MasterBrand Cabinets's NPS was rated the highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -73 | Less than 1 Year | -73 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -83 | Over 10 Years | -83 |
MasterBrand Cabinets Customer Reviews
Out of the 10 MasterBrand Cabinets customer reviews 1 was positive and 9 were constructive. MasterBrand Cabinets customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MasterBrand Cabinets Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of MasterBrand Cabinets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MasterBrand Cabinets Customer Loyalty Score by Gender
Male customers rated MasterBrand Cabinets's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MasterBrand Cabinets.
Male
40%
Yes
Female
31%
Yes
MasterBrand Cabinets Customer Loyalty Score by Ethnicity
MasterBrand Cabinets's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MasterBrand Cabinets.
37
out of 100
Caucasian
10
out of 100
Other
MasterBrand Cabinets Customer Loyalty Score by Age
MasterBrand Cabinets's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MasterBrand Cabinets.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
46-50 10% | 46-50 | 10% |
51-55 64% | 51-55 | 64% |
56-60 23% | 56-60 | 23% |
61-65 28% | 61-65 | 28% |
66+ 40% | 66+ | 40% |
MasterBrand Cabinets Customer Loyalty Score by Usage
MasterBrand Cabinets's Customer Loyalty score was rated the highest by customers who have used MasterBrand Cabinets's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MasterBrand Cabinets Customer Loyalty Score by Industry
MasterBrand Cabinets's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MasterBrand Cabinets Product Quality
2.5/5
MasterBrand Cabinets has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MasterBrand Cabinets' overall Product Quality score rated by its users and customers.
MasterBrand Cabinets Product Information
MasterBrand Cabinets’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MasterBrand Cabinets's product the highest. Reviewers from the Construction industry rated MasterBrand Cabinets the lowest at 1.5.
- Website
- https://www.masterbrand.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Building Materials
Quick Insights into MasterBrand Cabinets Product Quality
MasterBrand Cabinets's Product Quality score was rated highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and rated lowest by customers who have used MasterBrand Cabinets's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MasterBrand Cabinets' Product Quality.
Ranked MasterBrand Cabinets Product Quality the Highest
Ranked MasterBrand Cabinets Product Quality the Lowest
MasterBrand Cabinets Product Quality Score by Gender
MasterBrand Cabinets's Product Quality score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MasterBrand Cabinets.
Male
1.6/5
Female
1.6/5
MasterBrand Cabinets Product Quality Score by Ethnicity
MasterBrand Cabinets's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MasterBrand Cabinets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
MasterBrand Cabinets Product Quality Score by Age
MasterBrand Cabinets's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MasterBrand Cabinets.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
MasterBrand Cabinets Product Quality Score by Usage
MasterBrand Cabinets's Product Quality score was rated the highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MasterBrand Cabinets Product Quality Score by Industry
MasterBrand Cabinets's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MasterBrand Cabinets Pricing
MasterBrand Cabinets ROI & Value For Money
2.2/5
MasterBrand Cabinets has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MasterBrand Cabinets' overall ROI score rated by its users and customers.
MasterBrand Cabinets Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from MasterBrand Cabinets.
Quick Insights into MasterBrand Cabinets ROI
MasterBrand Cabinets's ROI score was rated highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and rated lowest by customers who have used MasterBrand Cabinets's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MasterBrand Cabinets' ROI score.
Ranked MasterBrand Cabinets ROI the Highest
Ranked MasterBrand Cabinets ROI the Lowest
MasterBrand Cabinets ROI Score by Gender
Male customers rated MasterBrand Cabinets's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MasterBrand Cabinets.
Male
1.7/5
Female
1.5/5
MasterBrand Cabinets ROI Score by Ethnicity
MasterBrand Cabinets's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MasterBrand Cabinets.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
MasterBrand Cabinets ROI Score by Age
MasterBrand Cabinets's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MasterBrand Cabinets.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.2 | 36-40 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MasterBrand Cabinets ROI Score by Usage
MasterBrand Cabinets's ROI score was rated the highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MasterBrand Cabinets ROI Score by Industry
MasterBrand Cabinets's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MasterBrand Cabinets Customer Satisfaction (CSAT)
MasterBrand Cabinets Customer Satisfaction (CSAT) Score
34 / 100
MasterBrand Cabinets has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MasterBrand Cabinets Customer Satisfaction
MasterBrand Cabinets's Customer Satisfaction score was rated highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked MasterBrand Cabinets' Customer Satisfaction.
Ranked MasterBrand Cabinets Customer Satisfaction the Highest
Ranked MasterBrand Cabinets Customer Satisfaction the Lowest
MasterBrand Cabinets Customer Satisfaction Score by Gender
Female customers rated MasterBrand Cabinets's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MasterBrand Cabinets.
14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 7% | |
Very Dissatisfied | 64% |
15 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 62% |
MasterBrand Cabinets Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MasterBrand Cabinets' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MasterBrand Cabinets.
13 / 100
Very Satisfied
4%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
17%
Very Dissatisfied
61%
CSAT according to Other
MasterBrand Cabinets' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MasterBrand Cabinets.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
MasterBrand Cabinets Customer Satisfaction Score by Age
MasterBrand Cabinets's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MasterBrand Cabinets.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 0% |
MasterBrand Cabinets Customer Satisfaction Score by Usage
MasterBrand Cabinets's Customer Satisfaction score was rated the highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MasterBrand Cabinets Customer Satisfaction Score by Industry
MasterBrand Cabinets's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "MasterBrand Cabinets Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"csatScore": 43,
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"scoreClassName": "max",
"scoreLabel": 43
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
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"scoreClassName": "",
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"groupId": 522,
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}MasterBrand Cabinets Customer Service
2.2/5
MasterBrand Cabinets has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock MasterBrand Cabinets' overall Customer Service score rated by its users and customers.
About MasterBrand Cabinets's Customer Service
Website
https://www.masterbrand.com/
Quick Insights into MasterBrand Cabinets Customer Service
MasterBrand Cabinets's Customer Service score was rated highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and rated lowest by customers who have used MasterBrand Cabinets's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MasterBrand Cabinets' Customer Service score.
Ranked MasterBrand Cabinets Customer Service the Highest
Ranked MasterBrand Cabinets Customer Service the Lowest
MasterBrand Cabinets Customer Service Score by Gender
Male customers rated MasterBrand Cabinets's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MasterBrand Cabinets.
Male
1.8/5
Female
1.5/5
MasterBrand Cabinets Customer Service Score by Ethnicity
MasterBrand Cabinets's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MasterBrand Cabinets.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
MasterBrand Cabinets Customer Service Score by Age
MasterBrand Cabinets's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MasterBrand Cabinets.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.2 | 36-40 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MasterBrand Cabinets Customer Service Score by Usage
MasterBrand Cabinets's Customer Service score was rated the highest by customers who have used MasterBrand Cabinets's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MasterBrand Cabinets Customer Service Score by Industry
MasterBrand Cabinets's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MasterBrand Cabinets as an Employer
3.0/5
MasterBrand Cabinets has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
MasterBrand Cabinets scored a -29 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of MasterBrand Cabinets would recommend the brand to a friend. ENPS measures how likely MasterBrand Cabinets employees would recommend working at MasterBrand Cabinets to a friend.
Net Promoter Score
-29
NPS Score
| 30% | Promoters |
|---|---|
| 11% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
