24
NPS
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MasterControl
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About MasterControl's Brand
Quality & Document Management Software
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
MasterControl NPS
MasterControl's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether MasterControl's customers would recommend using the product based on a scale of -100 to 100.
MasterControl Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
MasterControl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 38 | Oct 2022 | 38 |
Dec 2022 34 | Dec 2022 | 34 |
Mar 2023 31 | Mar 2023 | 31 |
Apr 2023 30 | Apr 2023 | 30 |
May 2023 29 | May 2023 | 29 |
Jul 2023 30 | Jul 2023 | 30 |
Oct 2023 32 | Oct 2023 | 32 |
Nov 2023 34 | Nov 2023 | 34 |
Jun 2024 29 | Jun 2024 | 29 |
Jul 2024 27 | Jul 2024 | 27 |
Oct 2024 25 | Oct 2024 | 25 |
Jun 2025 23 | Jun 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MasterControl NPS by Gender
Female customers rated MasterControl's NPS 34 points higher than Male customers.
Male
-34
MasterControl's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
0
MasterControl's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
MasterControl NPS by Ethnicity
MasterControl's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
MasterControl NPS by Usage
MasterControl's NPS was rated the highest by customers who have used MasterControl's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 65 | 2 to 5 Years | 65 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
MasterControl Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of MasterControl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MasterControl Customer Loyalty Score by Gender
Male customers rated MasterControl's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MasterControl.
Male
100%
Yes
Female
70%
Yes
MasterControl Customer Loyalty Score by Ethnicity
MasterControl's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MasterControl.
70
out of 100
Caucasian
MasterControl Customer Loyalty Score by Usage
MasterControl's Customer Loyalty score was rated 100% by customers who have used MasterControl's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MasterControl Product Quality
3.8/5
MasterControl has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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MasterControl Product Information
MasterControl serves markets in the United States, Asia, China, Japan, Australia, Canada, United Kingdom, and Germany. MasterControl supports Web devices and offers products for small, medium, and large sized businesses.
MasterControl’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated MasterControl's product the highest. Reviewers from the Tech industry rated MasterControl the lowest at 2.6.
- Website
- http://www.mastercontrol.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Corrective and Preventive Action Software
Document Management Software
Manufacturing & Engineering Software
MRP Software
Manufacturing Execution Software
Production Scheduling Software
Quality Management Software
Document Version Control Software
Compliance Software
Risk Management Software
Governance, Risk & Compliance (GRC) Software
Complaint Management Software
Clinical Trial Management Software
Document Control Software
Quick Insights into MasterControl Product Quality
MasterControl's Product Quality score was rated highest by customers who have used MasterControl's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked MasterControl Product Quality the Highest
Ranked MasterControl Product Quality the Lowest
MasterControl Product Quality Score by Gender
Female customers rated MasterControl's Product Quality score 1.1 stars higher than Male customers.
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Male
3/5
Female
4.1/5
MasterControl Product Quality Score by Ethnicity
MasterControl's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MasterControl.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
MasterControl Product Quality Score by Usage
MasterControl's Product Quality score was rated the highest by customers who have used MasterControl's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MasterControl Product Quality Score by Industry
MasterControl's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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MasterControl Pricing
MasterControl ROI & Value For Money
3.7/5
MasterControl has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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MasterControl Pricing Plans
MasterControl has a pricing structure that accommodates small, medium, and large businesses. Starting from $1000/month, MasterControl uses a subscription model. For the users that are not ready to commit yet, MasterControl also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from MasterControl.
Who Uses MasterControl?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into MasterControl ROI
MasterControl's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked MasterControl ROI the Highest
Ranked MasterControl ROI the Lowest
MasterControl ROI Score by Gender
Female customers rated MasterControl's ROI score 1 stars higher than Male customers.
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Male
2.6/5
Female
3.6/5
MasterControl ROI Score by Ethnicity
MasterControl's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MasterControl.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
MasterControl ROI Score by Usage
MasterControl's ROI score was rated 4 stars by customers who have used MasterControl's products/services for 2 to 5 Years.
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MasterControl ROI Score by Industry
MasterControl's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MasterControl Customer Satisfaction (CSAT)
MasterControl Customer Satisfaction (CSAT) Score
65 / 100
MasterControl has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
21%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MasterControl Customer Satisfaction
MasterControl's Customer Satisfaction score was rated highest by Male customers.
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Ranked MasterControl Customer Satisfaction the Highest
MasterControl Customer Satisfaction Score by Gender
MasterControl's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MasterControl.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
MasterControl Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MasterControl's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MasterControl.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
MasterControl Customer Service
3.4/5
MasterControl has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About MasterControl's Customer Service
Address
6330 South 3000 East, Suite 200, Salt Lake City, UT 84121
Website
http://www.mastercontrol.com
Phone Number
8019427088
Quick Insights into MasterControl Customer Service
MasterControl's Customer Service score was rated highest by customers who have used MasterControl's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked MasterControl Customer Service the Highest
Ranked MasterControl Customer Service the Lowest
MasterControl Customer Service Score by Gender
Female customers rated MasterControl's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MasterControl.
Male
3.5/5
Female
3.8/5
MasterControl Customer Service Score by Ethnicity
MasterControl's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MasterControl.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
MasterControl Customer Service Score by Usage
MasterControl's Customer Service score was rated 4.8 stars by customers who have used MasterControl's products/services for 2 to 5 Years.
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MasterControl as an Employer
4.5/5
MasterControl has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MasterControl scored a 24 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of MasterControl would recommend the brand to a friend. ENPS measures how likely MasterControl employees would recommend working at MasterControl to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 63% | Promoters |
|---|---|
| 21% | Passive |
| 16% | Detractors |
