-100
NPS
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Brand Page
Mastodon Moving
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About Mastodon Moving's Brand
Moving company in Boston MA
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mastodon Moving NPS
Mastodon Moving's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mastodon Moving's customers would recommend using the product based on a scale of -100 to 100.
Mastodon Moving Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mastodon Moving NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mastodon Moving Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mastodon Moving users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mastodon Moving Product Quality
1.5/5
Mastodon Moving has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mastodon Moving's overall Product Quality score rated by its users and customers.
Mastodon Moving Product Information
Mastodon Moving’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://mastodonmoving.com/
- Company Size
- 11-50 Employees
Industry
Transportation
Mastodon Moving Pricing
Mastodon Moving ROI & Value For Money
1.5/5
Mastodon Moving has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mastodon Moving's overall ROI score rated by its users and customers.
Mastodon Moving Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mastodon Moving Customer Service
1.5/5
Mastodon Moving has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mastodon Moving's overall Customer Service score rated by its users and customers.
About Mastodon Moving's Customer Service
Address
191 flanders road, 01581
Website
https://mastodonmoving.com/
Phone Number
8575266887
Mastodon Moving as an Employer
2.3/5
Mastodon Moving has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mastodon Moving scored a -100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Mastodon Moving would recommend the brand to a friend. ENPS measures how likely Mastodon Moving employees would recommend working at Mastodon Moving to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
