-100
NPS
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Match Group
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About Match Group's Brand
In the 20+ years since we pioneered online dating, hundreds of millions of members from all ages, races, genders, sexual orientations, and backgrounds have used our apps to form meaningful connections. We’re still on the cutting edge of bringing people together, revolutionizing the way people connect.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Match Group NPS
Match Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Match Group's customers would recommend using the product based on a scale of -100 to 100.
Match Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Match Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Match Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Match Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Match Group Product Quality
1.5/5
Match Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Match Group's overall Product Quality score rated by its users and customers.
Match Group Product Information
Match Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://mtch.com
- Company Size
- 201-500 Employees
Industry
Tech
Match Group Pricing
Match Group ROI & Value For Money
1.5/5
Match Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Match Group's overall ROI score rated by its users and customers.
Match Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Match Group Customer Service
1.5/5
Match Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Match Group's overall Customer Service score rated by its users and customers.
About Match Group's Customer Service
Address
Dallas, TX 75225
Website
https://mtch.com
Match Group's Social Links
Match Group as an Employer
4.5/5
Match Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Match Group scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Match Group would recommend the brand to a friend. ENPS measures how likely Match Group employees would recommend working at Match Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 58% | Promoters |
|---|---|
| 34% | Passive |
| 8% | Detractors |
