Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
MatchCraft
Marketing or Exec? Claim Your Free Account
MatchCraft
Rate this Brand

About MatchCraft's Brand

MatchCraft is a global provider of search engine marketing (SEM) technology that enables large-scale sales organizations to provision local SEM solutions.

Brand at a Glance

100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service

MatchCraft NPS

MatchCraft's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MatchCraft's customers would recommend using the product based on a scale of -100 to 100.

MatchCraft Overall NPS

100
NPS
100%Promoters
0%Passives
0%Detractors
MatchCraft Overall NPS

MatchCraft NPS Trend

-100
-50
0
50
100
Jul 2021
100
Jul 2021Jul 2021

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MatchCraft Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of MatchCraft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

100
100%
0
0%
MatchCraft Customer Loyalty

MatchCraft Product Quality

5/5

MatchCraft has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock MatchCraft's overall Product Quality score rated by its users and customers.

MatchCraft Product Information

MatchCraft’s product quality score is a 5 out of 5 as rated by its users and customers.

Website
http://www.matchcraft.com
Company Size
51-200 Employees

Industry

Marketing, Advertising and Research

MatchCraft Pricing

MatchCraft ROI & Value For Money

5/5

MatchCraft has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock MatchCraft's overall ROI score rated by its users and customers.

MatchCraft Customer Service

5/5

MatchCraft has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock MatchCraft's overall Customer Service score rated by its users and customers.

About MatchCraft's Customer Service

Address

2701 Ocean Park Bl., Ste. 220, Santa Monica, CA 90405


Website

http://www.matchcraft.com


Phone Number

310-314-3320

MatchCraft as an Employer

3.9/5

MatchCraft has a 3.9/5 stars for its overall company culture rated by their employees

  MatchCraft CEO
top
20%
CEO of MatchCraft

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MatchCraft scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MatchCraft would recommend the brand to a friend. ENPS measures how likely MatchCraft employees would recommend working at MatchCraft to a friend.

Net Promoter Score

100
NPS Score
100%Promoters
0%Passive
0%Detractors

Employee Net Promoter Score

100
eNPS Score
100%Promoters
0%Passive
0%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
John Foley
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty