67
NPS
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Brand Page
MatchCraft
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About MatchCraft's Brand
MatchCraft is a global provider of search engine marketing (SEM) technology that enables large-scale sales organizations to provision local SEM solutions.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
MatchCraft NPS
MatchCraft's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether MatchCraft's customers would recommend using the product based on a scale of -100 to 100.
MatchCraft Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
MatchCraft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Apr 2025 66 | Apr 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MatchCraft Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MatchCraft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MatchCraft Product Quality
4.5/5
MatchCraft has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MatchCraft's overall Product Quality score rated by its users and customers.
MatchCraft Product Information
MatchCraft’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.matchcraft.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
MatchCraft Pricing
MatchCraft ROI & Value For Money
4.5/5
MatchCraft has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MatchCraft's overall ROI score rated by its users and customers.
MatchCraft Customer Satisfaction (CSAT)
MatchCraft Customer Satisfaction (CSAT) Score
100 / 100
MatchCraft has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MatchCraft Customer Service
4.5/5
MatchCraft has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MatchCraft's overall Customer Service score rated by its users and customers.
About MatchCraft's Customer Service
Address
2701 Ocean Park Bl., Ste. 220, Santa Monica, CA 90405
Website
http://www.matchcraft.com
Phone Number
310-314-3320
MatchCraft's Social Links
MatchCraft as an Employer
4.5/5
MatchCraft has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MatchCraft scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of MatchCraft would recommend the brand to a friend. ENPS measures how likely MatchCraft employees would recommend working at MatchCraft to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
