8
NPS
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Matco Tools Franchise
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About Matco Tools Franchise's Brand
Matco Tools is one of the leading players in the mobile tool franchise market.
Brand at a Glance
84%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Matco Tools Franchise NPS
Matco Tools Franchise's Net Promoter Score (NPS) is a 8 with 54% Promoters, 0% Passives, and 46% Detractors. Net Promoter Score tracks whether Matco Tools Franchise's customers would recommend using the product based on a scale of -100 to 100.
Matco Tools Franchise Overall NPS
| 54% | Promoters |
|---|---|
| 0% | Passives |
| 46% | Detractors |
Matco Tools Franchise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2021 -33 | Oct 2021 | -33 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 15 | Aug 2023 | 15 |
Oct 2023 11 | Oct 2023 | 11 |
Jan 2024 -9 | Jan 2024 | -9 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 7 | Apr 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matco Tools Franchise NPS by Gender
Matco Tools Franchise's NPS was rated -20 by Male customers on Comparably.
Male
-20
Matco Tools Franchise's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Matco Tools Franchise's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Matco Tools Franchise NPS by Ethnicity
Matco Tools Franchise's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Matco Tools Franchise NPS by Usage
Matco Tools Franchise's NPS was rated -34 points by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Matco Tools Franchise Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Matco Tools Franchise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Matco Tools Franchise Customer Loyalty Score by Gender
Matco Tools Franchise's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Matco Tools Franchise.
Male
100%
Yes
Female
N/A
Yes
Matco Tools Franchise Customer Loyalty Score by Ethnicity
Matco Tools Franchise's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Matco Tools Franchise.
100
out of 100
Caucasian
Matco Tools Franchise Customer Loyalty Score by Usage
Matco Tools Franchise's Customer Loyalty score was rated 100% by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Matco Tools Franchise Product Quality
3.5/5
Matco Tools Franchise has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Matco Tools Franchise Product Information
Matco Tools Franchise’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.matcotools.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
SaaS
Quick Insights into Matco Tools Franchise Product Quality
Matco Tools Franchise's Product Quality score was rated highest by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Matco Tools Franchise's Product Quality.
Ranked Matco Tools Franchise Product Quality the Highest
Matco Tools Franchise Product Quality Score by Gender
Matco Tools Franchise's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Matco Tools Franchise.
Male
3.2/5
Female
N/A
Matco Tools Franchise Product Quality Score by Ethnicity
Matco Tools Franchise's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Matco Tools Franchise.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Matco Tools Franchise Product Quality Score by Usage
Matco Tools Franchise's Product Quality score was rated 3.5 stars by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Matco Tools Franchise Pricing
Matco Tools Franchise ROI & Value For Money
3.3/5
Matco Tools Franchise has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Matco Tools Franchise ROI
Matco Tools Franchise's ROI score was rated highest by Caucasian customers.
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Ranked Matco Tools Franchise ROI the Highest
Matco Tools Franchise ROI Score by Gender
Matco Tools Franchise's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Matco Tools Franchise.
Male
2.6/5
Female
N/A
Matco Tools Franchise ROI Score by Ethnicity
Matco Tools Franchise's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Matco Tools Franchise.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Matco Tools Franchise ROI Score by Usage
Matco Tools Franchise's ROI score was rated 2.5 stars by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Matco Tools Franchise Customer Satisfaction (CSAT)
Matco Tools Franchise Customer Satisfaction (CSAT) Score
64 / 100
Matco Tools Franchise has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Matco Tools Franchise Customer Satisfaction
Matco Tools Franchise's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Matco Tools Franchise's Customer Satisfaction.
Ranked Matco Tools Franchise Customer Satisfaction the Highest
Matco Tools Franchise Customer Satisfaction Score by Gender
Matco Tools Franchise's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Matco Tools Franchise.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Matco Tools Franchise Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Matco Tools Franchise's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Matco Tools Franchise.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Matco Tools Franchise Customer Satisfaction Score by Usage
Matco Tools Franchise's Customer Satisfaction score was rated 33 points by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
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Matco Tools Franchise Customer Service
3.2/5
Matco Tools Franchise has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Matco Tools Franchise's Customer Service
Address
4403 Allen Rd, Stow, OH
Website
http://www.matcotools.com/
Phone Number
+1 (866) 289-8665
Quick Insights into Matco Tools Franchise Customer Service
Matco Tools Franchise's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Matco Tools Franchise's Customer Service score.
Ranked Matco Tools Franchise Customer Service the Highest
Matco Tools Franchise Customer Service Score by Gender
Matco Tools Franchise's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Matco Tools Franchise.
Male
2.3/5
Female
N/A
Matco Tools Franchise Customer Service Score by Ethnicity
Matco Tools Franchise's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Matco Tools Franchise.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Matco Tools Franchise Customer Service Score by Usage
Matco Tools Franchise's Customer Service score was rated 2 stars by customers who have used Matco Tools Franchise's products/services for 2 to 5 Years.
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Matco Tools Franchise as an Employer
3.2/5
Matco Tools Franchise has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Matco Tools Franchise scored a 8 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Matco Tools Franchise would recommend the brand to a friend. ENPS measures how likely Matco Tools Franchise employees would recommend working at Matco Tools Franchise to a friend.
Net Promoter Score
8
NPS Score
| 54% | Promoters |
|---|---|
| 0% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
