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NPS
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Materion Corporation
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About Materion Corporation's Brand
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Materion Corporation NPS
Materion Corporation's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Materion Corporation's customers would recommend using the product based on a scale of -100 to 100.
Materion Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Materion Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2023 -25 | Oct 2023 | -25 |
Jan 2024 0 | Jan 2024 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
Nov 2024 -15 | Nov 2024 | -15 |
Dec 2024 0 | Dec 2024 | 0 |
Mar 2025 11 | Mar 2025 | 11 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Materion Corporation Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Materion Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Materion Corporation Product Quality
4.1/5
Materion Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Materion Corporation Product Information
Materion Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.materion.com
Materion Corporation Pricing
Materion Corporation ROI & Value For Money
3.9/5
Materion Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Materion Corporation Customer Satisfaction (CSAT)
Materion Corporation Customer Satisfaction (CSAT) Score
67 / 100
Materion Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Materion Corporation Customer Service
4/5
Materion Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Materion Corporation's Customer Service
Website
http://www.materion.com
Materion Corporation as an Employer
2.5/5
Materion Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Materion Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Materion Corporation scored a 0 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Materion Corporation would recommend the brand to a friend. ENPS measures how likely Materion Corporation employees would recommend working at Materion Corporation to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
