-46
NPS
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Matheson Tri-Gas
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About Matheson Tri-Gas' Brand
Brand at a Glance
70%
Customer Loyalty
2.6/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
Matheson Tri-Gas NPS
Matheson Tri-Gas's Net Promoter Score (NPS) is a -46 with 24% Promoters, 6% Passives, and 70% Detractors. Net Promoter Score tracks whether Matheson Tri-Gas's customers would recommend using the product based on a scale of -100 to 100.
Matheson Tri-Gas Overall NPS
| 24% | Promoters |
|---|---|
| 6% | Passives |
| 70% | Detractors |
Matheson Tri-Gas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -17 | Mar 2024 | -17 |
Jun 2024 -20 | Jun 2024 | -20 |
Sep 2024 -24 | Sep 2024 | -24 |
Nov 2024 -28 | Nov 2024 | -28 |
Jan 2025 -31 | Jan 2025 | -31 |
Feb 2025 -40 | Feb 2025 | -40 |
Apr 2025 -42 | Apr 2025 | -42 |
May 2025 -47 | May 2025 | -47 |
Jun 2025 -51 | Jun 2025 | -51 |
Aug 2025 -51 | Aug 2025 | -51 |
Sep 2025 -44 | Sep 2025 | -44 |
Jan 2026 -46 | Jan 2026 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matheson Tri-Gas NPS by Gender
Matheson Tri-Gas's NPS was rated -100 by Male customers on Comparably.
Male
-100
Matheson Tri-Gas's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Matheson Tri-Gas's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Matheson Tri-Gas NPS by Ethnicity
Matheson Tri-Gas's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Matheson Tri-Gas Customer Reviews
Out of the 2 Matheson Tri-Gas customer reviews 0 were positive and 2 were constructive. Matheson Tri-Gas customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Matheson Tri-Gas Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Matheson Tri-Gas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Matheson Tri-Gas Customer Loyalty Score by Gender
Matheson Tri-Gas's Customer Loyalty score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Matheson Tri-Gas.
Male
60%
Yes
Female
N/A
Yes
Matheson Tri-Gas Customer Loyalty Score by Ethnicity
Matheson Tri-Gas's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Matheson Tri-Gas.
70
out of 100
Caucasian
Matheson Tri-Gas Product Quality
2.6/5
Matheson Tri-Gas has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Matheson Tri-Gas Product Information
Matheson Tri-Gas’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.mathesongas.com
Quick Insights into Matheson Tri-Gas Product Quality
Matheson Tri-Gas's Product Quality score was rated highest by Caucasian customers.
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Ranked Matheson Tri-Gas Product Quality the Highest
Matheson Tri-Gas Product Quality Score by Gender
Matheson Tri-Gas's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Matheson Tri-Gas.
Male
1.5/5
Female
N/A
Matheson Tri-Gas Product Quality Score by Ethnicity
Matheson Tri-Gas's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Matheson Tri-Gas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Matheson Tri-Gas Pricing
Matheson Tri-Gas ROI & Value For Money
1.9/5
Matheson Tri-Gas has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Matheson Tri-Gas ROI
Matheson Tri-Gas's ROI score was rated highest by Caucasian customers.
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Ranked Matheson Tri-Gas ROI the Highest
Matheson Tri-Gas ROI Score by Gender
Matheson Tri-Gas's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Matheson Tri-Gas.
Male
1.5/5
Female
N/A
Matheson Tri-Gas ROI Score by Ethnicity
Matheson Tri-Gas's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Matheson Tri-Gas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Matheson Tri-Gas Customer Satisfaction (CSAT)
Matheson Tri-Gas Customer Satisfaction (CSAT) Score
28 / 100
Matheson Tri-Gas has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Matheson Tri-Gas Customer Satisfaction
Matheson Tri-Gas's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Matheson Tri-Gas Customer Satisfaction the Highest
Matheson Tri-Gas Customer Satisfaction Score by Gender
Matheson Tri-Gas's Customer Satisfaction score was rated 13 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Matheson Tri-Gas.
13 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 74% |
Matheson Tri-Gas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Matheson Tri-Gas' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Matheson Tri-Gas.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
74%
Matheson Tri-Gas Customer Service
1.7/5
Matheson Tri-Gas has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Matheson Tri-Gas's Customer Service
Website
http://www.mathesongas.com
Quick Insights into Matheson Tri-Gas Customer Service
Matheson Tri-Gas's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Matheson Tri-Gas' Customer Service score.
Ranked Matheson Tri-Gas Customer Service the Highest
Matheson Tri-Gas Customer Service Score by Gender
Matheson Tri-Gas's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Matheson Tri-Gas.
Male
1.5/5
Female
N/A
Matheson Tri-Gas Customer Service Score by Ethnicity
Matheson Tri-Gas's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Matheson Tri-Gas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Matheson Tri-Gas as an Employer
2.6/5
Matheson Tri-Gas has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Matheson Tri-Gas scored a -46 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Matheson Tri-Gas would recommend the brand to a friend. ENPS measures how likely Matheson Tri-Gas employees would recommend working at Matheson Tri-Gas to a friend.
Net Promoter Score
-46
NPS Score
| 24% | Promoters |
|---|---|
| 6% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 31% | Promoters |
|---|---|
| 18% | Passive |
| 51% | Detractors |
