24
NPS
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mathnasium
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About mathnasium's Brand
Mathnasium offers customized mathematical tutoring services for K-12 kids through homework lessons and tutorials.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
mathnasium NPS
mathnasium's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether mathnasium's customers would recommend using the product based on a scale of -100 to 100.
mathnasium Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
mathnasium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 31 | Aug 2022 | 31 |
Sep 2022 34 | Sep 2022 | 34 |
Oct 2022 28 | Oct 2022 | 28 |
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 20 | Dec 2022 | 20 |
Apr 2023 24 | Apr 2023 | 24 |
Jun 2023 21 | Jun 2023 | 21 |
Jul 2023 25 | Jul 2023 | 25 |
Dec 2023 24 | Dec 2023 | 24 |
Mar 2024 26 | Mar 2024 | 26 |
May 2024 25 | May 2024 | 25 |
Oct 2025 24 | Oct 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
mathnasium NPS by Gender
Male customers rated mathnasium's NPS 141 points higher than Female customers.
Male
66
mathnasium's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
-75
mathnasium's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
mathnasium NPS by Ethnicity
mathnasium's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
mathnasium NPS by Usage
mathnasium's NPS was rated -51 points by customers who have used mathnasium's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
mathnasium Customer Reviews
Out of the 2 mathnasium customer reviews 2 were positive and 0 were constructive. mathnasium customer reviews reflect that all customers have a favorable experience using the products/services of the company.
mathnasium Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of mathnasium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
mathnasium Customer Loyalty Score by Gender
Male customers rated mathnasium's Customer Loyalty score 30% higher than Female customers.
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Male
85%
Yes
Female
55%
Yes
mathnasium Customer Loyalty Score by Ethnicity
mathnasium's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of mathnasium.
100
out of 100
Caucasian
mathnasium Customer Loyalty Score by Usage
mathnasium's Customer Loyalty score was rated 55% by customers who have used mathnasium's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
mathnasium Customer Loyalty Score by Industry
mathnasium's Customer Loyalty score was rated 100% by Tech industry customers.
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mathnasium Product Quality
3.3/5
mathnasium has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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mathnasium Product Information
mathnasium’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated mathnasium's product the highest.
- Website
- http://mathnasium.com/
- Company Size
- 201-500 Employees
Industry
Tech
Education
Quick Insights into mathnasium Product Quality
mathnasium's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked mathnasium Product Quality the Highest
Ranked mathnasium Product Quality the Lowest
mathnasium Product Quality Score by Gender
Male customers rated mathnasium's Product Quality score 3 stars higher than Female customers.
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Male
4.6/5
Female
1.6/5
mathnasium Product Quality Score by Ethnicity
mathnasium's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of mathnasium.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
mathnasium Product Quality Score by Usage
mathnasium's Product Quality score was rated 2.3 stars by customers who have used mathnasium's products/services for Less than 1 Year.
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mathnasium Product Quality Score by Industry
mathnasium's Product Quality score was rated 5 stars by Tech industry customers.
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mathnasium Pricing
mathnasium ROI & Value For Money
3.3/5
mathnasium has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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mathnasium Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into mathnasium ROI
mathnasium's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked mathnasium ROI the Highest
Ranked mathnasium ROI the Lowest
mathnasium ROI Score by Gender
Male customers rated mathnasium's ROI score 3.1 stars higher than Female customers.
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Male
4.6/5
Female
1.5/5
mathnasium ROI Score by Ethnicity
mathnasium's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of mathnasium.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
mathnasium ROI Score by Usage
mathnasium's ROI score was rated 2.1 stars by customers who have used mathnasium's products/services for Less than 1 Year.
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mathnasium ROI Score by Industry
mathnasium's ROI score was rated 5 stars by Tech industry customers.
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mathnasium Customer Satisfaction (CSAT)
mathnasium Customer Satisfaction (CSAT) Score
53 / 100
mathnasium has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
11%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
16%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into mathnasium Customer Satisfaction
mathnasium's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked mathnasium Customer Satisfaction the Highest
Ranked mathnasium Customer Satisfaction the Lowest
mathnasium Customer Satisfaction Score by Gender
Male customers rated mathnasium's Customer Satisfaction score 58 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of mathnasium.
83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
mathnasium Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
mathnasium's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of mathnasium.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
mathnasium Customer Satisfaction Score by Usage
mathnasium's Customer Satisfaction score was rated 34 points by customers who have used mathnasium's products/services for Less than 1 Year.
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mathnasium Customer Satisfaction Score by Industry
mathnasium's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}mathnasium Customer Service
3.5/5
mathnasium has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About mathnasium's Customer Service
Address
Los Angeles, CA United States of America
Website
http://mathnasium.com/
Quick Insights into mathnasium Customer Service
mathnasium's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked mathnasium's Customer Service score.
Ranked mathnasium Customer Service the Highest
Ranked mathnasium Customer Service the Lowest
mathnasium Customer Service Score by Gender
Male customers rated mathnasium's Customer Service score 3.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of mathnasium.
Male
4.7/5
Female
1.6/5
mathnasium Customer Service Score by Ethnicity
mathnasium's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of mathnasium.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
mathnasium Customer Service Score by Usage
mathnasium's Customer Service score was rated 2.5 stars by customers who have used mathnasium's products/services for Less than 1 Year.
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mathnasium Customer Service Score by Industry
mathnasium's Customer Service score was rated 5 stars by Tech industry customers.
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mathnasium as an Employer
4.0/5
mathnasium has a 4.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
mathnasium scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of mathnasium would recommend the brand to a friend. ENPS measures how likely mathnasium employees would recommend working at mathnasium to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
