40
NPS
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Matillion
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About Matillion's Brand
Matillion makes the world’s data useful with an easy-to-use, cloud-native data integration and transformation platform.
Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Matillion NPS
Matillion's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether Matillion's customers would recommend using the product based on a scale of -100 to 100.
Matillion Overall NPS
| 63% | Promoters |
|---|---|
| 14% | Passives |
| 23% | Detractors |
Matillion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matillion NPS by Usage
Matillion's NPS was rated the highest by customers who have used Matillion's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Matillion Product Quality
4.1/5
Matillion has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Matillion Product Information
Matillion serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Matillion supports Web devices and offers products for small, medium, and large sized businesses.
Matillion’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Matillion's product the highest. Reviewers from the Sports & Entertainment industry rated Matillion the lowest at 3.5.
- Website
- https://www.matillion.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Languages Supported
English
Product Type
Data Management Software
Data Extraction Software
ETL Software
Quick Insights into Matillion Product Quality
Matillion's Product Quality score was rated highest by customers who have used Matillion's products/services for 1 to 2 Years, and rated lowest by customers from the Sports & Entertainment industry.
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Ranked Matillion Product Quality the Highest
Ranked Matillion Product Quality the Lowest
Matillion Product Quality Score by Usage
Matillion's Product Quality score was rated the highest by customers who have used Matillion's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Matillion Product Quality Score by Industry
Matillion's Product Quality score was rated the highest by Tech industry customers, and the lowest by Sports & Entertainment industry customers.
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Matillion Pricing
Matillion ROI & Value For Money
3.9/5
Matillion has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Matillion Pricing Plans
Matillion has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Utilities industry think that they had the lowest ROI from Matillion.
Who Uses Matillion?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Matillion ROI
Matillion's ROI score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Utilities industry.
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Ranked Matillion ROI the Highest
Ranked Matillion ROI the Lowest
Matillion ROI Score by Industry
Matillion's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Utilities industry customers.
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Matillion Customer Service
5/5
Matillion has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Matillion's Customer Service
Address
Denver, CO 80203
Website
https://www.matillion.com/
Matillion's Social Links
Matillion as an Employer
4.7/5
Matillion has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Matillion scored a 40 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Matillion would recommend the brand to a friend. ENPS measures how likely Matillion employees would recommend working at Matillion to a friend.
Net Promoter Score
40
NPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
