0
NPS
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MATRIX SF
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About MATRIX SF's Brand
As a national Information Technology Services company, MATRIX has produced results for more than 2,300 clients in the last decade.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
MATRIX SF NPS
MATRIX SF's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MATRIX SF's customers would recommend using the product based on a scale of -100 to 100.
MATRIX SF Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MATRIX SF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MATRIX SF Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MATRIX SF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MATRIX SF Product Quality
2.5/5
MATRIX SF has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MATRIX SF's overall Product Quality score rated by its users and customers.
MATRIX SF Product Information
MATRIX SF’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://matrixres.com/
- Company Size
- 501-1,000 Employees
MATRIX SF Pricing
MATRIX SF ROI & Value For Money
4/5
MATRIX SF has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MATRIX SF's overall ROI score rated by its users and customers.
MATRIX SF Customer Service
3.5/5
MATRIX SF has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MATRIX SF's overall Customer Service score rated by its users and customers.
About MATRIX SF's Customer Service
Address
Atlanta, GA
Website
http://matrixres.com/
Phone Number
17706680384
Consumer vs. Employees
MATRIX SF scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of MATRIX SF would recommend the brand to a friend. ENPS measures how likely MATRIX SF employees would recommend working at MATRIX SF to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
