0
NPS
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MatrixCare
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About MatrixCare's Brand
MatrixCare solutions have powered the long-term care continuum for over 30 years.
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
MatrixCare NPS
MatrixCare's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MatrixCare's customers would recommend using the product based on a scale of -100 to 100.
MatrixCare Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MatrixCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
Sep 2024 -20 | Sep 2024 | -20 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2025 -15 | Jan 2025 | -15 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MatrixCare NPS by Gender
MatrixCare's NPS was rated 34 by Female customers on Comparably.
Female
34
MatrixCare's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
MatrixCare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
MatrixCare NPS by Ethnicity
MatrixCare's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
MatrixCare Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of MatrixCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MatrixCare Customer Loyalty Score by Gender
MatrixCare's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MatrixCare.
Female
40%
Yes
Male
N/A
Yes
MatrixCare Customer Loyalty Score by Ethnicity
MatrixCare's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MatrixCare.
46
out of 100
Caucasian
MatrixCare Customer Loyalty Score by Industry
MatrixCare's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MatrixCare Product Quality
3.1/5
MatrixCare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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MatrixCare Product Information
MatrixCare’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated MatrixCare's product the highest.
- Website
- http://www.matrixcare.com/
- Company Size
- 501-1,000 Employees
Industry
Healthcare
SaaS
Quick Insights into MatrixCare Product Quality
MatrixCare's Product Quality score was rated highest by Female customers.
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Ranked MatrixCare Product Quality the Highest
MatrixCare Product Quality Score by Gender
MatrixCare's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MatrixCare.
Female
3.8/5
Male
N/A
MatrixCare Product Quality Score by Ethnicity
MatrixCare's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MatrixCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
MatrixCare Product Quality Score by Industry
MatrixCare's Product Quality score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MatrixCare Pricing
MatrixCare ROI & Value For Money
3/5
MatrixCare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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MatrixCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into MatrixCare ROI
MatrixCare's ROI score was rated highest by Female customers.
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Ranked MatrixCare ROI the Highest
MatrixCare ROI Score by Gender
MatrixCare's ROI score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MatrixCare.
Female
3.3/5
Male
N/A
MatrixCare ROI Score by Ethnicity
MatrixCare's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MatrixCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
MatrixCare ROI Score by Industry
MatrixCare's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MatrixCare Customer Satisfaction (CSAT)
MatrixCare Customer Satisfaction (CSAT) Score
50 / 100
MatrixCare has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MatrixCare Customer Satisfaction
MatrixCare's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked MatrixCare's Customer Satisfaction.
Ranked MatrixCare Customer Satisfaction the Highest
MatrixCare Customer Satisfaction Score by Gender
MatrixCare's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MatrixCare.
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
MatrixCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MatrixCare's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MatrixCare.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
MatrixCare Customer Satisfaction Score by Industry
MatrixCare's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "MatrixCare Customer Satisfaction Score by Industry",
"text": "MatrixCare's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "MatrixCare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}MatrixCare Customer Service
3.4/5
MatrixCare has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MatrixCare's overall Customer Service score rated by its users and customers.
About MatrixCare's Customer Service
Address
10900 Hampshire Avenue South, Suite 100, Bloomington, IN
Website
http://www.matrixcare.com/
Phone Number
(866)469-3766
Quick Insights into MatrixCare Customer Service
MatrixCare's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked MatrixCare's Customer Service score.
Ranked MatrixCare Customer Service the Highest
MatrixCare Customer Service Score by Gender
MatrixCare's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MatrixCare.
Female
3.3/5
Male
N/A
MatrixCare Customer Service Score by Ethnicity
MatrixCare's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MatrixCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
MatrixCare Customer Service Score by Industry
MatrixCare's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MatrixCare as an Employer
3.5/5
MatrixCare has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MatrixCare scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of MatrixCare would recommend the brand to a friend. ENPS measures how likely MatrixCare employees would recommend working at MatrixCare to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 23% | Promoters |
|---|---|
| 39% | Passive |
| 38% | Detractors |
