71
NPS
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Matthews International Corporation
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About Matthews International Corporation's Brand
Matthews International Corporation, headquartered in Pittsburgh, Pennsylvania, is a designer, manufacturer and marketer principally of
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Matthews International Corporation NPS
Matthews International Corporation's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Matthews International Corporation's customers would recommend using the product based on a scale of -100 to 100.
Matthews International Corporation Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Matthews International Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Dec 2023 66 | Dec 2023 | 66 |
May 2024 75 | May 2024 | 75 |
Nov 2024 80 | Nov 2024 | 80 |
May 2025 83 | May 2025 | 83 |
Oct 2025 71 | Oct 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matthews International Corporation Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Matthews International Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Matthews International Corporation Product Quality
4.2/5
Matthews International Corporation has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Matthews International Corporation Product Information
Matthews International Corporation’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.matw.com
- Company Size
- 5,001-10,000 Employees
Matthews International Corporation Pricing
Matthews International Corporation ROI & Value For Money
3.8/5
Matthews International Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Matthews International Corporation Customer Satisfaction (CSAT)
Matthews International Corporation Customer Satisfaction (CSAT) Score
86 / 100
Matthews International Corporation has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Matthews International Corporation Customer Service
4/5
Matthews International Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Matthews International Corporation's Customer Service
Address
Pittsburgh, PA
Website
http://www.matw.com
Phone Number
(412)442-8200
Matthews International Corporation as an Employer
3.0/5
Matthews International Corporation has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
CEO of Matthews International Corporation
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Matthews International Corporation scored a 71 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Matthews International Corporation would recommend the brand to a friend. ENPS measures how likely Matthews International Corporation employees would recommend working at Matthews International Corporation to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
