-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mattress Firm
Marketing or Exec? Claim Your Free Account
About Mattress Firm's Brand
Mattress Firm has been in the sleep industry for nearly 90 years. During that time, we've learned what it takes to become America's most trusted authority on sleep: experience and expertise. And because of that, you can rest assured our Sleep Experts™ will match you to your perfect mattress—because everyone deserves a good night's rest.
Brand at a Glance
57%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Mattress Firm CMO
Mattress Firm NPS
Mattress Firm's Net Promoter Score (NPS) is a -34 with 29% Promoters, 8% Passives, and 63% Detractors. Net Promoter Score tracks whether Mattress Firm's customers would recommend using the product based on a scale of -100 to 100.
Mattress Firm Overall NPS
| 29% | Promoters |
|---|---|
| 8% | Passives |
| 63% | Detractors |
Mattress Firm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -40 | Apr 2024 | -40 |
May 2024 -37 | May 2024 | -37 |
Jun 2024 -36 | Jun 2024 | -36 |
Jul 2024 -36 | Jul 2024 | -36 |
Aug 2024 -36 | Aug 2024 | -36 |
Sep 2024 -36 | Sep 2024 | -36 |
Feb 2025 -34 | Feb 2025 | -34 |
Jul 2025 -36 | Jul 2025 | -36 |
Sep 2025 -36 | Sep 2025 | -36 |
Oct 2025 -36 | Oct 2025 | -36 |
Nov 2025 -36 | Nov 2025 | -36 |
Jan 2026 -36 | Jan 2026 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mattress Firm NPS by Gender
Male customers rated Mattress Firm's NPS 51 points higher than Female customers.
Male
-30
Mattress Firm's NPS was rated -30 by Male customers on Comparably.
31%
Promoters
8%
Passives
61%
Detractors
Female
-81
Mattress Firm's NPS was rated -81 by Female customers on Comparably.
6%
Promoters
7%
Passives
87%
Detractors
Mattress Firm NPS by Ethnicity
Mattress Firm's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Hispanic or Latino -78 | Hispanic or Latino | -78 |
African American/Black -20 | African American/Black | -20 |
Other -78 | Other | -78 |
Mattress Firm NPS by Age
Mattress Firm's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Mattress Firm NPS by Usage
Mattress Firm's NPS was rated the highest by customers who have used Mattress Firm's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -69 | Less than 1 Year | -69 |
1 to 2 Years -43 | 1 to 2 Years | -43 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -57 | Over 10 Years | -57 |
Mattress Firm Customer Reviews
Out of the 21 Mattress Firm customer reviews 8 were positive and 13 were constructive. Mattress Firm customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mattress Firm Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Mattress Firm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mattress Firm Customer Loyalty Score by Gender
Male customers rated Mattress Firm's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mattress Firm.
Male
60%
Yes
Female
51%
Yes
Mattress Firm Customer Loyalty Score by Ethnicity
Mattress Firm's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mattress Firm.
53
out of 100
Caucasian
50
out of 100
Hispanic or Latino
70
out of 100
African American/Black
51
out of 100
Other
Mattress Firm Customer Loyalty Score by Age
Mattress Firm's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mattress Firm.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
26-30 46% | 26-30 | 46% |
31-35 74% | 31-35 | 74% |
36-40 55% | 36-40 | 55% |
41-45 60% | 41-45 | 60% |
46-50 33% | 46-50 | 33% |
51-55 70% | 51-55 | 70% |
56-60 67% | 56-60 | 67% |
61-65 49% | 61-65 | 49% |
66+ 43% | 66+ | 43% |
Mattress Firm Customer Loyalty Score by Usage
Mattress Firm's Customer Loyalty score was rated the highest by customers who have used Mattress Firm's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mattress Firm Customer Loyalty Score by Industry
Mattress Firm's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mattress Firm Product Quality
2.4/5
Mattress Firm has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattress Firm's overall Product Quality score rated by its users and customers.
Mattress Firm Product Information
Mattress Firm’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Mattress Firm's product the highest. Reviewers from the Automotive and Transportation industry rated Mattress Firm the lowest at 1.6.
- Website
- http://www.mattressfirm.com/
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Quick Insights into Mattress Firm Product Quality
Mattress Firm's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Mattress Firm's Product Quality.
Ranked Mattress Firm Product Quality the Highest
Ranked Mattress Firm Product Quality the Lowest
Mattress Firm Product Quality Score by Gender
Male customers rated Mattress Firm's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mattress Firm.
Male
2.3/5
Female
1.6/5
Mattress Firm Product Quality Score by Ethnicity
Mattress Firm's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mattress Firm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.9 | Other | 1.9 |
Mattress Firm Product Quality Score by Age
Mattress Firm's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mattress Firm.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Mattress Firm Product Quality Score by Usage
Mattress Firm's Product Quality score was rated the highest by customers who have used Mattress Firm's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mattress Firm Product Quality Score by Industry
Mattress Firm's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mattress Firm Pricing
Mattress Firm ROI & Value For Money
2.3/5
Mattress Firm has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattress Firm's overall ROI score rated by its users and customers.
Mattress Firm Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Accounting industry think that they had the lowest ROI from Mattress Firm.
Quick Insights into Mattress Firm ROI
Mattress Firm's ROI score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Mattress Firm's ROI score.
Ranked Mattress Firm ROI the Highest
Ranked Mattress Firm ROI the Lowest
Mattress Firm ROI Score by Gender
Male customers rated Mattress Firm's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mattress Firm.
Male
2.4/5
Female
1.5/5
Mattress Firm ROI Score by Ethnicity
Mattress Firm's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mattress Firm.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Mattress Firm ROI Score by Age
Mattress Firm's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mattress Firm.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Mattress Firm ROI Score by Usage
Mattress Firm's ROI score was rated the highest by customers who have used Mattress Firm's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mattress Firm ROI Score by Industry
Mattress Firm's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mattress Firm Customer Satisfaction (CSAT)
Mattress Firm Customer Satisfaction (CSAT) Score
35 / 100
Mattress Firm has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
10%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mattress Firm Customer Satisfaction
Mattress Firm's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Mattress Firm's Customer Satisfaction.
Ranked Mattress Firm Customer Satisfaction the Highest
Ranked Mattress Firm Customer Satisfaction the Lowest
Mattress Firm Customer Satisfaction Score by Gender
Male customers rated Mattress Firm's Customer Satisfaction score 21 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mattress Firm.
33 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 7% | |
Very Dissatisfied | 49% |
12 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 80% |
Mattress Firm Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mattress Firm's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mattress Firm.
23 / 100
Very Satisfied
17%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
6%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Mattress Firm's Customer Satisfaction (CSAT) score was rated 22% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mattress Firm.
22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Mattress Firm's Customer Satisfaction (CSAT) score was rated 27% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mattress Firm.
27 / 100
Very Satisfied
27%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
53%
CSAT according to Other
Mattress Firm's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mattress Firm.
13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
73%
Mattress Firm Customer Satisfaction Score by Age
Mattress Firm's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mattress Firm.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 24% | |||||||||||||||
| 41-45 | 37% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 31% | |||||||||||||||
| 56-60 | 16% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 7% |
Mattress Firm Customer Satisfaction Score by Usage
Mattress Firm's Customer Satisfaction score was rated the highest by customers who have used Mattress Firm's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mattress Firm Customer Satisfaction Score by Industry
Mattress Firm's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mattress Firm Customer Satisfaction Score by Industry",
"text": "Mattress Firm's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "Mattress Firm's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 44
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Mattress Firm's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Mattress Firm's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mattress Firm's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Mattress Firm's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mattress Firm's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Mattress Firm's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Legal",
"groupId": 529,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Mattress Firm's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Retail",
"groupId": 559,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Mattress Firm's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Mattress Firm Customer Service
2.3/5
Mattress Firm has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattress Firm's overall Customer Service score rated by its users and customers.
About Mattress Firm's Customer Service
Address
10201 S. Main Street, Houston, TX 77025
Website
http://www.mattressfirm.com/
Phone Number
866-942-3551
Mattress Firm's Social Links
Quick Insights into Mattress Firm Customer Service
Mattress Firm's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Mattress Firm's Customer Service score.
Ranked Mattress Firm Customer Service the Highest
Ranked Mattress Firm Customer Service the Lowest
Mattress Firm Customer Service Score by Gender
Male customers rated Mattress Firm's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mattress Firm.
Male
2.3/5
Female
1.5/5
Mattress Firm Customer Service Score by Ethnicity
Mattress Firm's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mattress Firm.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 1.5 | Other | 1.5 |
Mattress Firm Customer Service Score by Age
Mattress Firm's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mattress Firm.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.8 | 18-25 | 1.8 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Mattress Firm Customer Service Score by Usage
Mattress Firm's Customer Service score was rated the highest by customers who have used Mattress Firm's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mattress Firm Customer Service Score by Industry
Mattress Firm's Customer Service score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Mattress Firm as an Employer
Consumer vs. Employees
Mattress Firm scored a -34 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Mattress Firm would recommend the brand to a friend. ENPS measures how likely Mattress Firm employees would recommend working at Mattress Firm to a friend.
Net Promoter Score
-34
NPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
