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NPS
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Mattson Technology
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About Mattson Technology's Brand
Mattson Technology develops and markets semiconductor wafer processing equipment used in the fabrication of ICs and chips.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Mattson Technology NPS
Mattson Technology's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Mattson Technology's customers would recommend using the product based on a scale of -100 to 100.
Mattson Technology Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Mattson Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2024 40 | Oct 2024 | 40 |
Mar 2025 17 | Mar 2025 | 17 |
Oct 2025 -1 | Oct 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mattson Technology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Mattson Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mattson Technology Product Quality
3.8/5
Mattson Technology has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattson Technology's overall Product Quality score rated by its users and customers.
Mattson Technology Product Information
Mattson Technology’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mattson.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Mattson Technology Pricing
Mattson Technology ROI & Value For Money
3.6/5
Mattson Technology has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Mattson Technology Customer Satisfaction (CSAT)
Mattson Technology Customer Satisfaction (CSAT) Score
100 / 100
Mattson Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mattson Technology Customer Service
3.6/5
Mattson Technology has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mattson Technology's overall Customer Service score rated by its users and customers.
About Mattson Technology's Customer Service
Address
47131 Bayside Parkway, Fremont, CA
Website
http://www.mattson.com
Phone Number
510-657-5900
Mattson Technology as an Employer
4.1/5
Mattson Technology has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Mattson Technology scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Mattson Technology would recommend the brand to a friend. ENPS measures how likely Mattson Technology employees would recommend working at Mattson Technology to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
