-42
NPS
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MAU Workforce Solutions
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About MAU Workforce Solutions' Brand
Staffing and Recruiting Services
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
MAU Workforce Solutions NPS
MAU Workforce Solutions's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether MAU Workforce Solutions's customers would recommend using the product based on a scale of -100 to 100.
MAU Workforce Solutions Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
MAU Workforce Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -50 | Jan 2023 | -50 |
Feb 2023 -20 | Feb 2023 | -20 |
May 2023 -33 | May 2023 | -33 |
Mar 2024 -43 | Mar 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAU Workforce Solutions Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MAU Workforce Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MAU Workforce Solutions Product Quality
2.3/5
MAU Workforce Solutions has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MAU Workforce Solutions' overall Product Quality score rated by its users and customers.
MAU Workforce Solutions Product Information
MAU Workforce Solutions’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.mau.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
MAU Workforce Solutions Pricing
MAU Workforce Solutions ROI & Value For Money
2.5/5
MAU Workforce Solutions has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MAU Workforce Solutions' overall ROI score rated by its users and customers.
MAU Workforce Solutions Customer Satisfaction (CSAT)
MAU Workforce Solutions Customer Satisfaction (CSAT) Score
17 / 100
MAU Workforce Solutions has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MAU Workforce Solutions Customer Service
2.5/5
MAU Workforce Solutions has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MAU Workforce Solutions' overall Customer Service score rated by its users and customers.
About MAU Workforce Solutions's Customer Service
Address
501 Greene St., Augusta, GA 30901
Website
http://www.mau.com
Phone Number
(706) 724-8367
MAU Workforce Solutions as an Employer
2.5/5
MAU Workforce Solutions has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of MAU Workforce Solutions
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MAU Workforce Solutions scored a -42 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of MAU Workforce Solutions would recommend the brand to a friend. ENPS measures how likely MAU Workforce Solutions employees would recommend working at MAU Workforce Solutions to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 27% | Promoters |
|---|---|
| 16% | Passive |
| 57% | Detractors |
