18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Maverick
Marketing or Exec? Claim Your Free Account
About Maverick's Brand
Maverick A marketing services agency with deep digital expertise.
Brand at a Glance
54%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Maverick NPS
Maverick's Net Promoter Score (NPS) is a 18 with 45% Promoters, 28% Passives, and 27% Detractors. Net Promoter Score tracks whether Maverick's customers would recommend using the product based on a scale of -100 to 100.
Maverick Overall NPS
| 45% | Promoters |
|---|---|
| 28% | Passives |
| 27% | Detractors |
Maverick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 -66 | Jun 2022 | -66 |
Jul 2022 -75 | Jul 2022 | -75 |
Feb 2023 -40 | Feb 2023 | -40 |
May 2023 -17 | May 2023 | -17 |
Jul 2023 -15 | Jul 2023 | -15 |
Mar 2024 0 | Mar 2024 | 0 |
Sep 2024 11 | Sep 2024 | 11 |
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 18 | Nov 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maverick Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Maverick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maverick Product Quality
3.3/5
Maverick has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maverick's overall Product Quality score rated by its users and customers.
Maverick Product Information
Maverick’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
Maverick Pricing
Maverick ROI & Value For Money
3/5
Maverick has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maverick's overall ROI score rated by its users and customers.
Maverick Customer Satisfaction (CSAT)
Maverick Customer Satisfaction (CSAT) Score
63 / 100
Maverick has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maverick Customer Service
3.1/5
Maverick has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Maverick's overall Customer Service score rated by its users and customers.
About Maverick's Customer Service
Address
Caherelly House, Columbia, IL Ireland
Website
http://www.maverick-intl.com/
Phone Number
+353 61 620 147
Maverick as an Employer
3.4/5
Maverick has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Maverick scored a 18 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Maverick would recommend the brand to a friend. ENPS measures how likely Maverick employees would recommend working at Maverick to a friend.
Net Promoter Score
18
NPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
