-50
NPS
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Max Healthcare Institute
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About Max Healthcare Institute's Brand
Provider of healthcare services. The company offers medical services in various areas, including anesthesia, arthritis, audiology and speech therapy, autism and child development and cardiology through its clinics and hospitals.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.7/5
Customer Service
Max Healthcare Institute NPS
Max Healthcare Institute's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Max Healthcare Institute's customers would recommend using the product based on a scale of -100 to 100.
Max Healthcare Institute Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Max Healthcare Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Oct 2023 -50 | Oct 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Max Healthcare Institute Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Max Healthcare Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Max Healthcare Institute Product Quality
3.2/5
Max Healthcare Institute has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Max Healthcare Institute's overall Product Quality score rated by its users and customers.
Max Healthcare Institute Product Information
Max Healthcare Institute’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.maxhealthcare.in
- Company Size
- 5,001-10,000 Employees
Max Healthcare Institute Pricing
Max Healthcare Institute ROI & Value For Money
2.7/5
Max Healthcare Institute has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Max Healthcare Institute's overall ROI score rated by its users and customers.
Max Healthcare Institute Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Max Healthcare Institute Customer Service
3.7/5
Max Healthcare Institute has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Max Healthcare Institute's overall Customer Service score rated by its users and customers.
About Max Healthcare Institute's Customer Service
Address
1,2 Press Enclave Road, Saket, New Delhi, 110017
Website
www.maxhealthcare.in
Phone Number
4
Consumer vs. Employees
Max Healthcare Institute scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Max Healthcare Institute would recommend the brand to a friend. ENPS measures how likely Max Healthcare Institute employees would recommend working at Max Healthcare Institute to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
