20
NPS
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Maxim Healthcare Services
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About Maxim Healthcare Services' Brand
Brand at a Glance
81%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Maxim Healthcare Services NPS
Maxim Healthcare Services's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Maxim Healthcare Services's customers would recommend using the product based on a scale of -100 to 100.
Maxim Healthcare Services Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Maxim Healthcare Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 20 | Jun 2021 | 20 |
Nov 2021 34 | Nov 2021 | 34 |
Feb 2022 13 | Feb 2022 | 13 |
Apr 2022 33 | Apr 2022 | 33 |
Aug 2022 9 | Aug 2022 | 9 |
Nov 2022 8 | Nov 2022 | 8 |
Feb 2023 15 | Feb 2023 | 15 |
Jun 2023 5 | Jun 2023 | 5 |
Aug 2023 6 | Aug 2023 | 6 |
Jan 2024 11 | Jan 2024 | 11 |
Apr 2024 16 | Apr 2024 | 16 |
Aug 2024 20 | Aug 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maxim Healthcare Services NPS by Gender
Maxim Healthcare Services's NPS was rated 0 by Male customers on Comparably.
Male
0
Maxim Healthcare Services's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Maxim Healthcare Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Maxim Healthcare Services NPS by Usage
Maxim Healthcare Services's NPS was rated -34 points by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Maxim Healthcare Services Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Maxim Healthcare Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Maxim Healthcare Services Customer Loyalty Score by Gender
Maxim Healthcare Services's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Maxim Healthcare Services Customer Loyalty Score by Usage
Maxim Healthcare Services's Customer Loyalty score was rated 70% by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Maxim Healthcare Services Customer Loyalty Score by Industry
Maxim Healthcare Services's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Maxim Healthcare Services Product Quality
3.2/5
Maxim Healthcare Services has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Maxim Healthcare Services Product Information
Maxim Healthcare Services’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Maxim Healthcare Services's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Maxim Healthcare Services Product Quality
Maxim Healthcare Services's Product Quality score was rated highest by Male customers.
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Ranked Maxim Healthcare Services Product Quality the Highest
Maxim Healthcare Services Product Quality Score by Gender
Maxim Healthcare Services's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Maxim Healthcare Services Product Quality Score by Usage
Maxim Healthcare Services's Product Quality score was rated 2.3 stars by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
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Maxim Healthcare Services Product Quality Score by Industry
Maxim Healthcare Services's Product Quality score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Maxim Healthcare Services Pricing
Maxim Healthcare Services ROI & Value For Money
3.6/5
Maxim Healthcare Services has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Maxim Healthcare Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Maxim Healthcare Services ROI
Maxim Healthcare Services's ROI score was rated highest by Male customers.
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Ranked Maxim Healthcare Services ROI the Highest
Maxim Healthcare Services ROI Score by Gender
Maxim Healthcare Services's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Maxim Healthcare Services ROI Score by Usage
Maxim Healthcare Services's ROI score was rated 2.6 stars by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Maxim Healthcare Services ROI Score by Industry
Maxim Healthcare Services's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Maxim Healthcare Services Customer Satisfaction (CSAT)
Maxim Healthcare Services Customer Satisfaction (CSAT) Score
37 / 100
Maxim Healthcare Services has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
19%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
18%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maxim Healthcare Services Customer Satisfaction
Maxim Healthcare Services's Customer Satisfaction score was rated highest by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
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Ranked Maxim Healthcare Services Customer Satisfaction the Highest
Maxim Healthcare Services Customer Satisfaction Score by Usage
Maxim Healthcare Services's Customer Satisfaction score was rated 34 points by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
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Maxim Healthcare Services Customer Service
3.6/5
Maxim Healthcare Services has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Maxim Healthcare Services's Customer Service
Website
https://www.maximhealthcare.com/
Phone Number
844-284-9734
Quick Insights into Maxim Healthcare Services Customer Service
Maxim Healthcare Services's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Maxim Healthcare Services' Customer Service score.
Ranked Maxim Healthcare Services Customer Service the Highest
Maxim Healthcare Services Customer Service Score by Gender
Maxim Healthcare Services's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Maxim Healthcare Services.
Male
3.6/5
Female
N/A
Maxim Healthcare Services Customer Service Score by Usage
Maxim Healthcare Services's Customer Service score was rated 2.3 stars by customers who have used Maxim Healthcare Services's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Maxim Healthcare Services Customer Service Score by Industry
Maxim Healthcare Services's Customer Service score was rated 3.2 stars by Healthcare, Hospitals and Medicine industry customers.
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Maxim Healthcare Services as an Employer
3.2/5
Maxim Healthcare Services has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
CEO of Maxim Healthcare Services
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Maxim Healthcare Services scored a 20 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Maxim Healthcare Services would recommend the brand to a friend. ENPS measures how likely Maxim Healthcare Services employees would recommend working at Maxim Healthcare Services to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
