9
NPS
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Maximizer
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About Maximizer's Brand
Leading provider of simple, accessible customer relationship management (CRM software) solutions for small and medium-sized businesses.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Maximizer NPS
Maximizer's Net Promoter Score (NPS) is a 9 with 48% Promoters, 13% Passives, and 39% Detractors. Net Promoter Score tracks whether Maximizer's customers would recommend using the product based on a scale of -100 to 100.
Maximizer Overall NPS
| 48% | Promoters |
|---|---|
| 13% | Passives |
| 39% | Detractors |
Maximizer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 10 | Aug 2020 | 10 |
Oct 2021 8 | Oct 2021 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maximizer NPS by Usage
Maximizer's NPS was rated the highest by customers who have used Maximizer's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years -19 | 1 to 2 Years | -19 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 21 | 5 to 10 Years | 21 |
Maximizer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Maximizer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maximizer Product Quality
3.9/5
Maximizer has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Maximizer's overall Product Quality score rated by its users and customers.
Maximizer Product Information
Maximizer serves markets in the United States, Australia, Canada, and United Kingdom. Maximizer supports Web devices and offers products for small, medium, and large sized businesses.
Maximizer’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.maximizer.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
CRM Software
Lead Management Software
Sales Management Software
Sales Force Automation Software
Contact Management Software
Financial CRM Software
Maximizer Pricing
Maximizer ROI & Value For Money
3.5/5
Maximizer has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Maximizer's overall ROI score rated by its users and customers.
Maximizer Pricing Plans
Maximizer has a pricing structure that accommodates small, medium, and large businesses. Starting from $65/month, Maximizer uses a subscription model.
Who Uses Maximizer?
Small Businesses
Medium Businesses
Large Enterprises
Maximizer Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maximizer Customer Service
3.2/5
Maximizer has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Maximizer's overall Customer Service score rated by its users and customers.
About Maximizer's Customer Service
Address
Canada
Website
http://www.maximizer.com
Phone Number
604-601-8000
Consumer vs. Employees
Maximizer scored a 9 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Maximizer would recommend the brand to a friend. ENPS measures how likely Maximizer employees would recommend working at Maximizer to a friend.
Net Promoter Score
9
NPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
